I am a customer of Vision Express at the Mall Cribbs Causeway Bristol. I recently decided to try contact lenses and made an appointment to see if these would be suitable. In all with two free trail sets of lenses provided I am now delighted to state that the lenses are perfect and the comprehensive care, information and assistance that I received from the staff at this location were outstanding. I particularly wish to thank and mention a young lady called Charley who quietly persisted with my in aptitude to putting the lenses in - I now have this element down to a tee! Additionally I wish to mention a very nice chap called Paul who again checked and tested my eyes comprehensively to get the shape and prescription for my lenses just right. These are two staff members who I feel went above and beyond in looking after me, there are others in this stop course and it’s fair to say that everyone I met or interacted with was polite, friendly and helpful. The COVID care demonstrated in store is of the highest level also. Thank you everyone 👍