Order R8095275 placed 14/11. >£100 worth. Hermes alerted me collected 18/11. Hermes alerted me out for delivery 19/11. No sign of parcel. Email sent to woolovers alerting them to this 23/11. No response. 2nd email sent to woolovers stating still no parcel 25/11. Still no response. 3rd email sent to woolovers asking for response and resolution 26th. STILL NO RESPONSE !!!!! What the hell do I have to do to get some help ? Currently I am >£100 out of pocket. Waiting for my parents Christmas presents which I cannot give them when I see them this week ( travelling to see them before Christmas because as an NHS worker am working 25/26/27th December ). Very very poor service 🤬. I like these products and have ordered from Woolovers many times over the years but this will be the last time ! ***** SORT THIS OUT *****