I ordered a linen shirt described as white. It turned out to be a very shady, unattractive off-white. As I had already paid £4.95 for delivery, I emailed them to ask for a pre paid return label as the item was not as described. They refused, saying that although the item was described as white, it was depicted as off-white. This was not the case, it was not possible to tell this and it looked white on the photograph. I have been a customer of Woolovers for over 10 years. Clearly, I am not valued and I will never order from them again. I would give them no stars.