Customer service and Watson are a joke. Wrote email explaining search link to a set of star wars books has no info to it, i.e. author even. Inquired as to how I find out if this is indeed the junior collection by a certain author since they are written for specific age groups. Also inquired about what very good condition means in regards to highlights or writing as it is skipped, conveniently one assumes, in their website description. I receive an email from customer service labeled poor condition- umm, not what I ever suggested- and that they have no information anywhere on what a customer would be purchasing with that item set or price. Well who would buy something they don't even know what it is? I am at an utter loss how this company runs a business. I'm not adding anything to my cart without information as to what's contained in the item/price esp after being told their pictures of items are not a true representation of what is being sold. "Don't hesitate if I need more help." You've answered nothing. Same questions. And so my query remains.....what the bleep are you selling??? Wasted sooooo much time on this. Ever thankful I didn't actually order. Stay away!!!!