I recently acquired a copy of "The Riddling Reaver" from WOB, expecting it to be in 'very good' condition as advertised. However, the book I received was far from satisfactory, with visible creases and a notable cut on the spine, which contradicted the condition described in the listing. Expressing my concerns to WOB, I was met with a standard response that the condition of the book fell "within their guidelines", which I found quite disheartening. My previous interactions with WOB's customer service had been relatively positive, with issues usually resolved in my favor, often through refunds. Yet, I've observed a concerning trend in the quality of books listed as 'very good'—a significant portion, over 30%, fail to meet the advertised standard. It appears that my repeated complaints have led to a shift in how WOB addresses customer feedback, now opting to dismiss concerns as 'within guidelines' rather than tackling the underlying issue of quality control. Furthermore, despite the clear quality issue, I am willing to return the book for a refund, but WOB's refusal to cover the return shipping costs adds to my frustration. This stance is particularly vexing because the fault lies with the product's quality, which is their responsibility. A recent interaction with a representative who seemed to brush aside my complaint has led me to believe that WOB may prefer to deflect ongoing quality issues rather than taking steps to enhance their quality assurance processes and ensure customer satisfaction. In light of these experiences, while I have previously been a proponent of WOB's services, the persistent quality issues with their 'very good' condition books and the dismissive handling of legitimate grievances, coupled with their refusal to assume responsibility for return shipping on a quality-related return, have considerably marred my shopping experience with them. In conclusion, WOB might be a viable option if you're looking for books at a relatively low cost, but it falls short if you expect to receive exactly what you ordered in terms of quality and condition.