I have had more than terrible service with WOB. I ordered two books in nov and they were never delivered. I complained and was told there was no way to track this order. suddenly two days ago I received an empty bag dated 25 nov and I complained again. no one has contacted me. I will NEVER NEVER ORDER ANOTHER BOOK FROM wob AND WILL TELL ALL MY FRIENDS TO NEVER ORDER FROM THIS COMPANY AGAIN. THANK YOU PATTY LURIE