I shall try to put this into perspective. I have recently purchased a total of 11 books from WOB over a 3 week period. 10 from an auction site and the other from their own website. 7 out of the 11 arrived as described. 1 was returned after photos sent and WOB agreed to refund cost and postage. Initially WOB stated that they had not received the book back. I forwarded them the postal receipt and details of the Royal mail online delivery return date. I got no reply from WOB.The 'hero' team dealt with my issue. It took 7 emails most of which were ignored and not responded to, before I got a partial refund. The agreed postal costs were not reimbursed despite their agreement to do so after viewing the photos I sent. I now surrender. Their customer care leaves a great deal to be desired . They rarely respond to emails and it requires a great deal of perseverance to even get a partial refund if your book is not as described. Please be mindful of the effort required to get any response from the 'customer support hero' team Bad show overall.