I tried contacting through the contact us and received this Thanks for recently reaching out to our Customer Support team. We're currently experiencing a high volume of emails at the moment across all storefronts and we are prioritising them on when they arrived in our inbox. You can expect a response from our Customer Support Heroes as soon as possible, please refrain from sending multiple emails as this will reset your response time. Please head over to our Help Centre for any frequently asked questions I never got my game or any reply back about my purchase