Extremely poor customer service. They don't care about their customers at all. I often used their special offer of buy 3 books get 1 free. I chose 3 books then put a second copy of one of them in my basket but didn't notice when I went to pay that the website hadn't registered the second copy and there wasn't a warning to notify me of this. I therefore missed out on the free book. When I contacted them they basically said tough luck. I was entitled to a free book and they didn't honour it. I was a long time loyal customer but now I know that they don't honour their offers I will no longer use them. Companies that don't care about their customers won't get my custom. Simple.