Order a signed John Cleese Fawlty Towers book, received am unsigned book. After a lot of time spent being sent in ever decreasing circles from blind staff who clearly can't read and wouldn't buy books from this useless company anyway, I was told a replacement would be sent out..Today I received the replacement, a Free Guy DVD???? . Absolutely unbelievable. If they use AI it must be the thickest AI in history todate. If they use humans they clearly are the thickest in history..How they messed this up I don't know.