My items have gone missing a few times with this company. In my most recent dealing, a replacement were sent but not of the same condition that I ordered, instead of new and like new books I received dirty and damaged item (despite my specification that I would like a replacement of the same condition as it was intended as a gift). Upon drawing their attention to this problem they were 'glad to hear [my] order has arrived and you are happy with the purchase, we work hard to keep our standards high, so it's always nice to hear that our effort is appreciated.', completely ignoring my concerns on this occasion. I've had pleasant dealings with them in the past too, but will stick to similar companies in future who have provided me with a more efficient service for a similar price.