I ordered 3 books and only 2 were delivered. I emailed about my missing book and the response I got was quite negative. The first email said they tried to deliver the 3rd book but no one was in. (they managed to put the other 2 books through the letterbox!!!!) I was then told to check with neighbours which I have and they haven't received my book. I was also told to check my local sorting office. Turning out to be an expensive book as I drive around looking for it. Basically I have been made to feel that I have lost this book and its my fault. I should have bought a new copy of the book from Asda for just a £1 extra.