My account states that my order is complete. It is not. I have completed a complaint form TWICE and I have not had a reply. I continue to wait for the second book - Rosamunde Pilcher, The Shell Seekers. I wish I had not used 'World of Books' and will not use it again. I will also inform friends and family of this bad experience and I would advice anyone to just purchase their books from second hand shops and markets. It seems that I have lost my money on this purchase as no one is making any effort to contact me with regards to this problem. I am very disappointed with the service.