I ordered an item of clothing from Chums on 29 March. They said it would be delivered within 3 to 5 days. I have sent them 2 emails to ask to send tracking details but have had no reply. I tried to ring them, but again was hanging on for a long time, so just gave up. They still want me to buy more from them, but, to be honest, if I receive the items I ordered, I will not buy anything else from chums. I am really disappointed with them and feel how cruel it is to treat their customers with such contempt.