Ordered and received a pair of men's trousers, the trousers were a perfect fit - I planned to wear them a few days later so I ironed them and removed the tags.After wearing them for just a few hours they became very creased because the material is thick and of poor quality. I contacted Chums to complain about the quality only to be told by customer services , what did I expect after only paying £16 they would be of poor quality and because I had removed the tags when wearing them they would not do anything to resolve my complaint. Waiting for the customer services manager to contact me !