Customer service are not helpful at all. Once they have your card details, beware. They like to take money from your account. I found subscriptions that I had not ordered. I think you can get everything without the Now stick as most of the different content is paid for on passes, so you get very little in reality. Netflix, amazon Prime, just about anything will offer better value. They love to sell you a monthly pass on the back of a free trial. I wonder if they make alot of money out of mistakes? Be very careful if you hate to waste money.