Purchased a now tv stick back in early 2021. It was only used a couple of times, unfortunately after deciding that it wasn't really very good value for money I did not cancel membership or debit card details. When looking at my bank account I noticed a payment for Now Boost which I have since found out is for an enhancement to sound and picture quality. When I challenged this with now tv, they basically explained that one of my family must have ordered it. The stick was disposed of in March 2021 and we carried on with our existing TV service provider (Virgin). So there was no use of the now tv service since February 2021. I requested that they looked at my viewing history but this fell on deaf ears. The amount that was taken from my account was miniscule but that is beside the point. There attitude and customer service is below poor, and I would never go near this company or any associated company ever again. Good luck to those people who have had money taken from there accounts.