I signed up for a day sports pass for £11.99, which is expensive but it didn't seem so bad when it claimed I'd also get a free 6 month mobile sports pass included. Only that 6 month pass never materialised. I was mildly annoyed to start with, but by the time I'd finished with customer service I was very annoyed! I used their live chat service, which was very slow, with long pauses in between each communication. The bottom line was, apparently I'd selected the wrong package, there was another (hidden?) £11.98 option that included the free mobile pass, but I'd wrongly selected the £11.99 option which didn't have the free pass. Clearly, they'd done this to confuse and mislead the customer. The person on the live chat (Sumiya) was very unhelpful and wouldn't admit any fault on their part. It's clear the role of customer service for Now TV is to protect their interests, not to provide assistance to the customer. As such, I don't want to deal with them again and am closing my account.