Awful customer service. I contacted NOW to request to change my personal details. They were asking for legal document that was irrelevant and didn't exist, refused to pass my request to someone senior and made a simple request into something that caused a lot of stress. They do not listen and have no understanding of the 'law' they are trying to quote. My matter was simply resolved once the matter was escalated. It was a shame it had to get to that stage after my comments were disregarded several times. I have no faith that the Company would listen to me in the future.