Honestly I don't know if I have the right to review because my experience has been awful. I ordered a dress on September 9th for my best friend's wedding (October 2nd) and even paid 14,880KRW ($12.63) for express delivery. I recently moved to South Korea and ordering online is hard for me becaue I've not completely masted the clothing sizes, so I deliberately went to Shien because I knew they were international so I felt it was a safe bet ordering from them. When ordering I was also charged for a shipping guarantee (I assumed that meant my order would be arriving on September 25-27 as stated on the app). I messaged them on the 28th asking for my dress and thwy told me that if it didn't arrive with 7 days I would be refunded for delivery charges. The issue was I needed the dress within the week for the wedding, but the dress arrived 16 days after it was supposed to arrive. The customer service agent that I spoke to told me to reject the package... when it arrives. The packaging is not branded or labelled and it wasn't until a few seconds after the mail man shoved the order along with my other mail that I managed to inspect the package. So of course now I had to go to the post office to pay to return the package... I didn't even bother opening the original packaging, let alone try it on because I was that annoyed. But still I had to spend even more money to return it than I did to make the purchase since it was an international package. The same customer service told me it was impossible to receive refund for the cost of my return because I didn't reject it as she instructed. Eventually I was told I'd recieved a full refund (excluding the return fee of course) and, keep the dress which I had returned a few days prior 'as a gift'. I got an email from SHIEN saying it would take 2-6 business days. They same Customer Service agent said it would take 7-12 days. It's been 12 business days and still nothing. The app said I've been refunded. I have not. The automated service is now saying it will take 2-14 business days. I don't get why I'm getting 3 different information, despite SHIEN withdrawing the money from my account within seconds...MAKE IT MAKE SENSE. And to top it off, they deleted my initial review left on the website.