My first time EVER ordering from Shein on Nov 15 2021 and paid for the shipping that guaranteed arrival Nov 25 the latest for a trip I was taking on Nov 27. I called on the 20th of Nov to ask what was the issue as to why my order is nowhere to be found. Nobody had any information. Finally on Nov 24th they email me that it will arrive Dec 1st. I told them to cancel my order as I no longer want or need it because obviously I can’t do anything with the order AFTER my trip. They refused to cancel so I contacted the shippers and had them return to Shein. On Dec 6 they emailed my my refund would be here by Dec 14th the lastest. It is now Dec 19th 2021 and I have NOT received my refund and obviously no clothes. I’ve contacted Shein on more than several occasions to the point where their representative Levi blocked my account from being able to contact Shein altogether so I had to use my second email address to contact them and complain about that as well. The moment I asked for a contact rep from their legal department so that my lawyers may reach out to them, that is when all of a sudden Shein put a senior representative on the case to investigate. Again today is Dec 19 2021 and I still have not received my refund of over $140+ from an order place on Nov 15 2021. My first and last time EVER using Shein.