This is the worst online shopping experience I have ever had. I will never order from SHEIN again and will make sure that I share my negative experience with all my friends and family. I have been trying to return items for over a week. When I get to the next step button in the return process it does not work. I just get a little red circle. There is no customer service. You keep getting the same automated messages over and over. No way out. Don't waste your time on this company that offers "free" refunds.