First time ordering a product will be the last, no customer service phone number. They tell you your package had an unsuccessful delivery attempt and to contact the local delivery company. Never mentioned who they shipped it with, tracking number does not match post office, ups, or fed ex. No way to know who to contact and cannot contact shein to find out as there is no phone number or online support. Contacting bank to dispute transaction and get my money back from this . horrible company to order from