I'm a first time user, and despite having read in reviews that other customers had experienced order not appearing issues, I still wanted to try them out. I'm not happy. I'm glad that I only ordered two items to try out the site, because I'm probably not going to get my money back. The Blouse I ordered and received is not right measurement as per the site, Shoes I still haven't received yet nor can I track it because: 1. My Order does not appear in my account, so I obviously can't manage order. 2. Contacting Customer Service is a joke because they do not have a phone #. I needed to open a ticket with them, which I did. I write to them, "I can't see my order." They write back, "We can't see your order can you give us your order #." I write back, "If I can't see my order how can I give you an order number? And it continues like this. It's too bad because I would like to order many clothing items that I've seen on this site. Despite having read in reviews that other customers had experienced this issue, I still wanted to try them out. So far not happy.