Anonymous
So I've ordered from this company three times, the first two times no problem but the third time I run into a problem with my order. Although I have an account and my address is listed correctly they got the state wrong. I placed my order for more then enough time to have it delivered on time for my vacation. Then I get a tracking number and I notice that they have the state for my shipping address incorrect. So since Shein doesn't list a direct customer service number to speak to a live person you have to go through chat. Let me tell you their chat is HORRIBLE they had me on the chat for an hour long with no resolution whatsoever and they just wanted to blame the company that it was being shipped from was the issue. Pretty lame for the company to not own up to their mistake and they did nothing to help out, instead they said now since they had to update the state that it would be a delay in delivery which would be after I had gone on my vacation. So I told them it was inconvenient and they need to expedite the shipping since the error was not caused by me as the customer. All the chat rep did was kept saying it was not their fault it was the shippers fault. Not only did they not resolve my issue, what was also frustrating is that I spoke with two chat reps previously first time chat was disconnected so I had to re-explain my issue to another rep and the second rep took about 30 minutes just looking up my order and then decided he was just going to leave the chat in the middle of assisting me. Just horrible with their customer service and I do not recommend them at all unless you are willing to deal with horrible customer service when you have an issue with your order.
2 months ago
 
Shein has a 2.05 average rating from 732 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial