I need to return a glass beaker for my french press that I got by mistake (I accidentally ordered one without a spout on it, when I needed one with a spout). However, Bodum has made it impossible to return this item. On their website, they say that you need to contact their support email to get a RA#, but they will not respond to an email. I have emailed 4 times and it has almost been one month (and their return policy is only valid for 30 days). I have tried calling, but they do not service their phones and there is no way to get an RA# on their website. They have made it exceedingly difficult to return any item.