The air fryer was purchased directly through their webshop. Works fine, but now, less than 2 years old, the pan is starting to rust and turn brown inside and out. Customer service is unfriendly and immediately reports that there is no warranty, and that this is my fault because I would have washed with abrasive. Of course not, this pan has a Teflon coating and is only washed by hand. Spare parts are not for sale. In short, lousy customer service and bad policy.