“Stay away from those company!
Same story as one below.
Ordered almost month ago and my order was never shipped due to Canada Post strike. My refund request was declined and since the zero response to my email.
Absolute nightmare!”
“They sent me out a product which appears totally different to the image online. When I asked for a free return (since it is not my fault that I have to return it) they didn’t respond. I sent 3 further emails and heard nothing back. Very poor customer service!”
“I love their products but their customer service is one of the worst I've ever dealt with. No communication, silent treatment of customers and actions that are spiteful and disrespectful.
Here's the story...
Canada Post recently gone on strike and most other companies I've ordered from have been using other companies to ship their items.
I ordered an item from Bodum and received an email that my order was being prepared. Almost a week later, the item hadn't been shipped so I contacted them. They said they were holding items until the strike is over, which is indefinitely. I responded and asked why they weren't using another company in the meantime for shipping or at the very least, sending emails to their customers telling them that they are holding their items after purchase. They did not respond.
The next day, I received a notification that my item was shipped to Canada Post (from the US). So now, it's going to sit there with the other items for who knows how long.
This was a low blow move. Instead, acknowledge your customers and validate their concerns. All I was asking for was that you take a few minutes to send an email to your customers to let them know that you won't be sending their items....”
“Bodum sold me a defective Bodum Bistro Coffee Grinder and they refused to let me return it or credit my account. They charged my credit card for trash. Very dishonest.”
“Zero response from customer service. Y doing so they avoid providing any warranty for their poor products despite this is a consumer right in the EU.”
“I ordered two tea pots from them. I only recieved 1 yet the packing slip said 2 we shipped. The box only contained 1 item. Can't get any response from customer service. Very frustrating. Stay away from this company or buy through a retailer who can refund you if a problem happens. Do NOT buy from their website.”
“For several months, we’ve tried to get answers from BODUM’s service center as interior architects, but they keep directing us to their website, which doesn’t address our specific professional questions. Despite our requests for a direct conversation, they haven’t called us. This lack of responsive, professional service is disappointing, and we can’t recommend BODUM to other professionals or clients.”
“We bought a Bodum Bistro burr coffee grinder (model 10903) some years ago. All was great until a couple of years ago when the outer rubberized material on the machine's body and the lid started to get quite tacky/sticky. The grinder works fine otherwise. The "stickiness" problem started at least two years ago, but it seems to only be getting worse with time. The rubberized material appears to be degrading/disintegrating (oxidation?). The grinder is not stored in a warm environment. We have tried cleaning the outside with mild soap and warm water on a few occasions, but that hasn't solved our problem. Contacted Bodum customer service a week a go looking for suggestions on how to mitigate or fix this problem ... no response.”
“Purchased two bodum kettles - they should come with a WARNING
both dont stop boiling , dont turn off , both when pouring spill boiling water everywhere - HAD to place in the bin for safely
Bodum has not customer service and take months to reply to emails and just dont care
they are selling fauly DANGEROUS kettles - STAY AWAY”
“I ordered a coffee grinder and it doesn't work. I've tried to reach the customer service multiple times and no response. There is no number or any person to talk to. THE WORST CUSTOMER SERVICE. THIS COMPANY IS A SHAM.”
“DON'T BUY ANYTHING FROM THIS COMPANY. SCAM. Poor customer service!
I ordered 2 items and only received one.
I write every week to ask for a refund for the missing item, but no one replies. Strange, because customer service answered me a few days later when I had a question about the order I was about to place.
I won't be buying from them again.”
“I ordered a kettle online. It was delivered but regrettably it doesn’t work. I’ve had a really impossible time getting in touch with customer service. They don’t have a phone number and I’ve submitted 3 online tickets with no response.
Bummer”
“Order a joy granola cup which wouldn’t open at all and you could see powdery plastic when you try to open it. The day I received the item I try contacting the customer service through the website, email tried calling the number provided online. No one ever got back to me. That’s from the 4th of January till today”
“I purchased a burr coffee grinder in April It constantly got jammed. By October, it died. I am trying to get a return or refund from the company but they keep sending automated emails that make it difficult to respond how they want. I spent $40 and probably will have to take a loss.
I do not recommend their products or customer service.”
