“The air fryer was purchased directly through their webshop. Works fine, but now, less than 2 years old, the pan is starting to rust and turn brown inside and out. Customer service is unfriendly and immediately reports that there is no warranty, and that this is my fault because I would have washed with abrasive. Of course not, this pan has a Teflon coating and is only washed by hand. Spare parts are not for sale. In short, lousy customer service and bad policy.”
“At the risk of "piling on" to an abundance of bad reviews, I have had the same experience. I purchased 6 coffee mugs; one arrived smashed - likely by the carrier. I reported the problem to Bodum via their online portal (they do NOT provide any way to contact them by phone). And I sent photos. Other than to acknowledge receipt of my complaint, Bodum has ghosted me. I have had no response, no resolution. Obviously, customer service is their least important business front. I will not by buying from Bodum ever again - nor will I likely ever buy another of their products. So, BUYER BEWARE.”
“what a JOKE!!! their website lists "easy returns". "Easy" is no part of the process, as a matter of fact, i gave up and now have an unusable, rather expensive glass "jar". do NOT purchase from Bodum.”
“Terrible customer service! I ordered something from their site 4 weeks ago and I’m still waiting for the package. I’ve contacted them twice reporting missing and asking for a refund but I’ve been ignored both times. Will never consider buying anything from them again.”
“Like many who said they love their products , I have bought many. Some in store, some online on Amazon and Bodum. Recently I ordered 2 toasters directly from them and only received one. Numerous emails, open tickets no refund no toaster only one was sent. I paid for 2 . One is for my sister.”
“Scam of a company. I reached out numerous times so as to return a defective water kettle but they never get back to you. Ridiculous customer service, save your time and money and shop another brand.”
“I mistakenly ordered 2 coffee grinders, sent a message immediately and never heard back. This was 2 months ago, grinders were both delivered and have been trying ever since to contact them to return one of them. Send email as required, tried calling- never answer. So disappointed and would not recommend this website!!!!!”
“Ordered 3 boxes of mugs and Bodum only 1 sent. I sent photos to show the box and mistake. I received absolutely no response to multiple emails, and there is no online way to contact a person and no phone number. Through the ordering system there is pathway to get credit back. Worst customer experience ever. Would NOT recommend to anyone.”
“I like Bodum products. However, when I ordered something in error and wanted to return it, I received no response from them. I sent e-mails, left many messages at one 800 number, called another 800 number on their "how to complete a return website" and only received recordings saying either they wouldn't accept calls from my calling area or recordings promoting Medicare Advantage programs. Without any response from them other than "we'll get back to you", I have given up. Their customer service is non-existent. Don't order from them. If you must, purchase Bodum products through a third party provider - perhaps this is their customer service goal - satisfying their customers is not their customer service goal.”
“Do not use this company!!! I can't get a return label and the item I bought is broken.
I only get an automated response and have been waiting weeks for a real person to help me.”
“I used to buy regularly from Bodum and was generally happy with the quality-to-price ratio. I even defended them when other people I recommended the brand started getting some less-than-great items.
Then in mid-November, I ordered a Christmas gift from my SO, the package was lost in transit and the courier told me to tell Bodum to send another package since the item for them was lost. I told Bodum and they first replied almost instantly saying they were "investigating". That was the end of November, and since then I told them to send me another order, and opened another ticket. Never got another reply.
I won't be ordering from them ever again.”
“Stay away from those company!
Same story as one below.
Ordered almost month ago and my order was never shipped due to Canada Post strike. My refund request was declined and since the zero response to my email.
Absolute nightmare!”
“They sent me out a product which appears totally different to the image online. When I asked for a free return (since it is not my fault that I have to return it) they didn’t respond. I sent 3 further emails and heard nothing back. Very poor customer service!”
“I love their products but their customer service is one of the worst I've ever dealt with. No communication, silent treatment of customers and actions that are spiteful and disrespectful.
Here's the story...
Canada Post recently gone on strike and most other companies I've ordered from have been using other companies to ship their items.
I ordered an item from Bodum and received an email that my order was being prepared. Almost a week later, the item hadn't been shipped so I contacted them. They said they were holding items until the strike is over, which is indefinitely. I responded and asked why they weren't using another company in the meantime for shipping or at the very least, sending emails to their customers telling them that they are holding their items after purchase. They did not respond.
The next day, I received a notification that my item was shipped to Canada Post (from the US). So now, it's going to sit there with the other items for who knows how long.
This was a low blow move. Instead, acknowledge your customers and validate their concerns. All I was asking for was that you take a few minutes to send an email to your customers to let them know that you won't be sending their items....”
“Bodum sold me a defective Bodum Bistro Coffee Grinder and they refused to let me return it or credit my account. They charged my credit card for trash. Very dishonest.”
“Zero response from customer service. Y doing so they avoid providing any warranty for their poor products despite this is a consumer right in the EU.”
“I ordered two tea pots from them. I only recieved 1 yet the packing slip said 2 we shipped. The box only contained 1 item. Can't get any response from customer service. Very frustrating. Stay away from this company or buy through a retailer who can refund you if a problem happens. Do NOT buy from their website.”
