0800 HANDYMAN Reviews

Name: 0800 HANDYMAN
Address: 246 Upper Richmond Road West,London, London
Rating: 3.87

3.9 Rating 77 Reviews

70 %

of reviewers recommend 0800 HANDYMAN

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Phone:

020 3393 7981

Email:

socialmedia@0800handyman.co.uk

Location:

246 Upper Richmond Road West,London
London
SW14 8AG

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0800 HANDYMAN 5 star review on 22nd March 2017

Pat

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disorganised booking team, late or no show handyman, customer service don't take responsibility or make amends. Rude manager. Accounts don't send receipts for payment.”

Helpful Report

Posted 7 years ago

We are sorry to hear of your unfortunate experience last September. We have looked back at the incident and can see we experienced a technical fault beyond our control when we changed over our text delivery provider which dropped a number of jobs that should have been sent to our handymen. We contacted all the customers this affected as soon as we knew of the issue. We offered you and others a discount for those jobs that needed rebooking but in your case you chose not to accept the offer. In regards to receipts, as a matter of course we automatically issue customers an email receipt which would have been the case for your previous job in 2015. If you did not receive one we were not informed of such at the time. Again, our apologies for the inconvenience caused and understand that we did try to remedy a difficult situation on the day.

Posted 7 years ago

“Intelligent approach to sorting out the repairs. Was quick and tidy and polite.”

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Posted 7 years ago

Really pleased we did a great job for you ! Thanks for your review

Posted 7 years ago

“As a repeat customer of many years, I was was dismayed that I should be left waiting for the handyman for around close to two hours, especially as I had made a train journey from Sussex just for the handyman to work in a London flat. After waiting ages, I called their office. I then got a call back saying the handyman had to go to hospital for his partner. I asked the wonderful Adriene, who was most apologetic, to ask the owner of the firm to contact me. Well, after two chasing telephone call from Adriene to myself - I'm still waiting for the call from the owner. The incident was over two months ago, so I shan't hold me breath. Total time wasted was 5 hours. That at £20 call out plus £40 per hour plus train ticket, equates to £245. My time is valued higher than the above, however I've used 0800 Handyman's charges. So 0800 Handyman, are you going to reimburse my losses? Is the owner going to call? I'm actually surprised you've asked me to rate you!”

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Posted 8 years ago

“The booking process was easy and efficient. The handyman turned up on time, started the job quickly and completed it efficiently. The invoice arrived quickly and payment over the phone was friendly and easy.”

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Posted 7 years ago

Thanks very much for your kind review Gaynor, we really appreciate it and delighted that we met all your expectations.

Posted 7 years ago

“I've used 0800 Handyman many times, and always found them to be prompt, expert and very helpful.”

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Posted 7 years ago

Thanks Shelia for your positive review and your continued business we really appreciate it !

Posted 7 years ago

“My husband does not enjoy DIY and so I rely on 0800 HANDYMAN when I need to get jobs down well and efficiently. Good questions are asked before the visit and the team have always arrived with what they need to get the job done.”

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Posted 7 years ago

Thanks for the excellent review, we are always here to take the pain out of DIY !

Posted 7 years ago

“I lump all those niggly bits of DIY together and Handyman always seem to find someone who can get it done sharp. No hassle and reasonable rates too.”

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Posted 7 years ago

Thanks Nick we really appreciate your review !

Posted 7 years ago

“I asked for someone who could hang pictures. He made a mess and hung 3 pictures that were meant to be side by side all at different levels. Just a disaster. In fact if you had a 0 star that is what I would have clicked on.”

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Posted 7 years ago

“New to area and tried local ads to source a reliable plumber and electrician. 0800 HANDYMAN sourced tradespeople who handled the job expertly and on time.”

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Posted 7 years ago

“When I called your office to book I was quoted £40 an hour plus VAT, as it was my first time hiring a handyman I asked how much roughly it will cost to fix the downstair light, upstairs in my son's bedroom and the door bell which was working until two weeks ago; I was quoted approx £60 plus VAT Your guy came too early, spent 10minutes downstairs and said we need to hire professional electrician, spend 5-10minutes to fix my son's light , didn't bother to check the bell. Said he needs to get to another job in 40 minutes. He was meant to give us a quote for the decorations we had to ask him. He only took pictures. He then went downstairs to get the invoice was down stairs for almost 15minutes, I had to go outside to check if he was still outside. I was charged £72 for 5-10 job. The job was not complete, he was slow, despite this he didn't even bother to look at the bell downstairs. I am greatly disappointed in your service and would not r commend you.”

Helpful Report

Posted 7 years ago

Hello Maria, We always take customer issues extremely seriously. It is a shame you have taken to social media to vent your displeasure rather than make contact directly. Unfortunately your version of events is not born out by our call recordings or CRM. 1) Our engineer arrived early 2) The job was completed to agreed specification and the call recording indicates you were happy to pay. We have never been made aware by you of any outstanding further issues 3)All our quotes are exclusive of VAT this is made clear at the time of booking and in all of our terms and conditions. 4) The card payment you made was declined, hence our need to recover the money. If you should wish to contact us regarding the s matter please call the office on 0208 481 2120

Posted 7 years ago

“I have used 0800handyman 3 or 4 times now. Always reliable, the guys they have sent run through my list of odd jobs quickly and efficiently and do a good job too! Excellent service, especially for little things that a regular builder would never turn up to do. (Hanging pictures, etc)”

Helpful Report

Posted 8 years ago

0800 HANDYMAN is rated 3.9 based on 77 reviews