Uplifting Products Ltd Reviews

Name: Uplifting Products Ltd
Rating: 4.71

4.7 Rating 86 Reviews

92 %

of reviewers recommend Uplifting Products Ltd

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Phone:

07771641861

Email:

sales@beuplifted.co.uk

Location:

15 Dark Lane, Malmesbury,
SN16 0BB

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Uplifting Products Ltd 5 star review on 11th January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The 5 month later no response... I ordered (ORD.NO.:#2237) on 09. February and got the Sculpture by 12. of April. The sculpture arrived with a broken glass dome due to poor packaging (as described below), which many people have reported on Kickstarter page and elsewhere. I sent pictures describing the issue and was offered a replacement, which appears to have been sent to a false address, hence returned to sender. I asked to send it again to the correct address and have not heard anything for a month now again. Now I have a feeling that I wont get my replacement anymore! Also I want to mention my experience communicating with sales@beuplifted.co.uk --- they have not gotten back to me once, only confirmation of purchase and shipment. Communication only went through Tom Lawton directly, maybe it's a one-man show there. Tom seems to be a nice person, only maybe overwhelmed... Maybe its the strong demand combined with poorly orgaized processes that lead to the quality and packaging issues. These seem to be the main topics of complaints on Kickstarter and elsewhere Its a nice product...I guess... but the execution remains to be Uplifted. 260 GBP for: A destroyed sculpture on delivery due to: poor packaging and hence snapping of magnets which destroyed the glas dome will be 6 months of emailing mainly of waiting for responses from a non-existing sales team”

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Posted 1 year ago

“Sent for the product, then had to send several emails to find out when it would arrive as recieved no communication whatsoever. Product arrived but didn't work as it should. Got in touch with Tom, after finding out the solution he came up with didn't work Tom said he would send a replacement as soon as the other was sent back, he also said he would pay for return postage. This was several weeks ago!! After several more emails from me, which haven't been answered I now find myself hugely out of pocket and absolutely nothing to show for. The excitement and novelty of having this product has completely been spoilt. I will now accept nothing more than a full refund of the product and the cost of return postage for the one sent back. . Hugely disappointed and it certainly hasn't been uplifting for me. Could you please answer my emails Tom!!! Karen Pegg.”

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Posted 2 years ago

“Tom? You got in touch about my replacement dome and then went quiet. Then got in touch again and now nothing. What’s going on?”

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Posted 2 years ago

Dear Jeannie - thanks for your message. I sent you a replacement dome a couple of weeks ago but admittedly, as it was free replacement I didn't send with tracked delivery. So I am sorry that it's has gone astray but I really do want this to be an uplifting experience for you and you have a whole lifetime to fall back in love with it - so I will send another for free and this time will email you a tracking number so that we can ensure safe delivery and finally get you uplifted. Thanks for your patience. Tom

Posted 2 years ago

“Far from calm and relaxing, as it has not moved since I have received it. Its in a south facing window. Happy for some further instructions why?”

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Posted 3 years ago

Hello Soraya. I am sorry that your experience has been far from uplifting so far and I am sure it's an easy thing to remedy - would you kindly go to https://beuplifted.co.uk/blogs/news/tips-troubleshooting and watch the video on getting started. If you have any problems after this please come back to us at sales@beuplifted.co.uk - many thanks, Tom

Posted 3 years ago

Uplifting Products Ltd is rated 4.7 based on 86 reviews