“It took 2 days and about 3 hours to fix my problem. I was called at ~8:00 p.m. by them so they could continue working. I told them this was an unacceptable time. They made a note in my account to call no later than 6:00 p.m.”
“they have been very polite ..... most of them are patient.... and with only one bad experience.... over many years.... very efficient.... I have recommended them several times, especially to older people....”
“They have resolved my computer problems every time. I don't have to pack up the computer and drive 60 miles just to leave it for several days, and then be disappointed. Keep up the good work. I am spreading the word to my friends and I am hoping to get you a few more customers.”
“Never fail to solve the problems! Once, it took four days, other times, l;ess than four minutes. Whatever it takes, they do the fixing! I have even worked with 24/7 when my PC could not start, and using my wife's PC (akso a 24/7 client), I was able to get things going and eventually connect my PC in "safe mode." The techies are super smart, very courteous and patient, and now my mother --at 90-- is a client!”
“Overall, your team does a good job. Using chat is very slow for me. I would rather have phone contact. In any event my last experience was particularly good”
“The Technicians could find and fix problems nobody else could. They also were very pleasant, patient and kind. With my multiple problems causing all the difficulties turned out to be my anti virus software, which was Avast. I don't have them anymore, thanks to my last technician from 24/7”
