“It took 2 days and about 3 hours to fix my problem. I was called at ~8:00 p.m. by them so they could continue working. I told them this was an unacceptable time. They made a note in my account to call no later than 6:00 p.m.”
“they have been very polite ..... most of them are patient.... and with only one bad experience.... over many years.... very efficient.... I have recommended them several times, especially to older people....”
“They have resolved my computer problems every time. I don't have to pack up the computer and drive 60 miles just to leave it for several days, and then be disappointed. Keep up the good work. I am spreading the word to my friends and I am hoping to get you a few more customers.”
“Never fail to solve the problems! Once, it took four days, other times, l;ess than four minutes. Whatever it takes, they do the fixing! I have even worked with 24/7 when my PC could not start, and using my wife's PC (akso a 24/7 client), I was able to get things going and eventually connect my PC in "safe mode." The techies are super smart, very courteous and patient, and now my mother --at 90-- is a client!”
“Overall, your team does a good job. Using chat is very slow for me. I would rather have phone contact. In any event my last experience was particularly good”
