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247 Heathrow Airport Transfer Reviews

4.6 Rating 272 Reviews

91 %

of reviewers recommend 247 Heathrow Airport Transfer

Company Reviews

4.6

Based on 272 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

2088860026

Email:

onlinemarketing@247airporttransfer.co.uk

Location:

Lumina Business Centre 32 Lumina Way Lumina Park , Enfield , EN1 1FS
London
EN1 1FS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, I would have put very good if I was able to book using either your web-site or your app. Unfortunately, both seem to be half finished, so I waste a lot of time sending emails for booking and doing bank transfers for payments. When are you going to get them fixed?”

Posted 8 years ago

Dear Katherine, We thank you for the time you took to write your feedback. We are sorry for any inconvenience our booking system has caused, it is a new platform and we are working hard to make all the improvements necessary in order for you to have a positive experience online. We hope to have a resolution for this issue soon. Your patience in this matter is much appreciated. Please do not hesitate to contact us on the matter and let our staff know about any issues or inquiries. Have a lovely day! Kind regards, The 247 Heathrow Airport Transfer Team

Posted 8 years ago

“Friendly and very efficient.”

Posted 8 years ago

Dear Annette, Thank you for your five star review. We are always looking for ways to improve our service and your feedback is much appreciated. Have a lovely day! Kind regards, The 247 Heathrow Airport Transfer Team

Posted 8 years ago

“Car was little late in arriving but rest was excellent.”

Posted 8 years ago

Dear Sameer, Thank you for your five star review. We hope to provide you in the future more timely services and we do apologize for any inconvenience that our driver my have caused. Please let us know if you have any issues in the future. Have a great day! Best regards, The 247 Heathrow Airport Transfer Team

Posted 8 years ago

“We used 247 twice when we had a minimum connection time between Heathrow and Gatwick / Gatwick and Heathrow and it was great. Driver was there in time, the cars were really nice and clean (Mercedes and BMW) and they took us safely in time to both airports. It was even a bit cheaper than other companies. Thanks!”

Posted 8 years ago

Dear Git, Thank you for taking the time to write your feedback. We are glad that you find our services useful and we hope to always provide excellent services to you. Have a great day! Best regards, The 247 Heathrow Airport Transfer Team

Posted 8 years ago

“Excellent service, very reliable and professional.”

Posted 8 years ago

Dear Bilal, We wish to thank you for the kind words of appreciation. We hope to always provide reliable minicab services and we are looking forward to your future bookings. Have a great day! Best regards, The 247 Heathrow Airport Transfer Team

Posted 8 years ago

“quick, smooth, staff very nice and cooperative.”

Posted 8 years ago

Dear Shaista, We thank you for the review sent. We appreciate that you are our loyal customer and we hope to always provide professional services to you. Have a lovely day! Best regards, The 247 Heathrow Airport Transfer Team

Posted 8 years ago

“Driver was very helpful and friendly.”

Posted 8 years ago

Dear Michael, Thank you for the review sent. We are glad that you enjoyed our services and we are looking forward to your future bookings. Have a great day! Best regards, The 247 Heathrow Airport Transfer Team

Posted 8 years ago

“Our flight was a late but we were met by a friendly young man with a clean car who drove us safely and directly to our destination.”

Posted 8 years ago

Dear Graham, Thank you for your review. We will make sure that your driver receives your kind words. We look forward to your future bookings. Have a great day! Best regards, The 247 Heathrow Airport Transfer Team

Posted 8 years ago

“I have used 24/7 Airport Transfer three times now (for pick-up from home and from the airport) and have had nothing but incredibly positive experiences. Every driver has always been right on time and friendly and very professional. What more could you ask for?”

Posted 8 years ago

Dear Christina, We thank you for the review sent and for the great words of appreciation. We are delighted that you are our loyal customer and you can rest assured that we will try to provide you with excellent minicab services. Have a lovely day! Kind regards, The 247 Heathrow Airport Transfer Team

Posted 8 years ago

“Email confirmation of driver details and pick up received at time of arrival only. Booking form has a bit of error where numbers of passengers cannot be filled in and therefore you book a saloon car it is assumed 4 passengers”

Posted 8 years ago

Dear Angelina, Thank you for taking the time to offer your feedback. It will definitely help us improve our minicab services. Looking forward to your future bookings. Have a lovely day! Kind regards, The 247 Heathrow Airport Transfer Team

Posted 8 years ago

“On time, very professional, very helpful, highly recommended.”

Posted 8 years ago

Dear Dominic, We thank you for the great review and for the recommendation. The most important thing for us is to provide professional minicab services and we hope to always be your trusted partner. Have a great day! Best regards, The 247 Heathrow Airport Transfer Team

Posted 8 years ago

“Everything was perfect!”

Posted 8 years ago

Dear May, Thank you for the time took to write your review. We are glad that you have enjoyed our services and we look forward to your future bookings. Have a lovely day! Kind regards, The 247 Heathrow Airport Transfer Team

Posted 8 years ago

“Excellent service! Punctual and courtesies.”

Posted 8 years ago

Dear Antypas, Thank you for the review sent. Our main concern is to provide punctual services and we are glad that you find our services to be excellent. Looking forward to your future bookings. Have a great day! Best regards, The 247 Heathrow Airport Transfer Team

Posted 8 years ago

“Cab was almost one hour late”

Posted 8 years ago

Dear Jens, We would like to thank you for bringing this into our attention. We present our many and sincere apologies for any distress caused during our collaboration. Please be assured that it is always our intent to provide timely and courteous driver and we are glad to help at anytime with any complaint you may have. We agree that the promptness and the reliability are very important features in the taxi service and we always try to assist our customers in all the unpleasant situations that may appear. The controller on duty had some unforeseen events with the allocated drivers and he had to switch the drivers. However he had to find someone with a child seat, available at Heathrow. And the only one who could do this job was coming towards the airport with another one. So this caused the lateness. We are very sorry for how the situation turned out to be, this was not our intent. In case you have any further questions, please feel free to contact us at anytime, we will gladly offer you our assistance. Thank you for your time and understanding in this particular matter. Have a nice day ahead. The 247 Heathrow Airport Transfer Team

Posted 8 years ago

“Excellent driver and car. The poor guy was left there waiting for us at the airport even if we gave notice of the delay as well as our flight details. Highly recommended.”

Posted 8 years ago

Dear Federico, Thank you for the review. We will pass you kind words of appreciation to your driver. We appreciate your recommendation and we like to ensure you that we will always try to provide the best services for all your journeys. Have a great day! Best regards, The 247 Heathrow Airport Transfer Team

Posted 8 years ago

“Drivers are helpful, timely, and very friendly. Excellent compared to other pickups i've used!”

Posted 8 years ago

Dear Benjamin, Thank you for the review sent. We hope to always provide timely services and polite drivers to all your bookings. We appreciate your loyalty and we hope to have a long collaboration together. Have a great day! Best regards, The 247 Heathrow Airport Transfer Team

Posted 8 years ago

“I have been a regular customer for almost three years but recently there have been a few incidents which have made me revoke my services. I had booked two cars, one to take me to the airport for a trip and one four days later to collect me. On my way to the airport I payed in cash the amount that was sent on my final itinerary. As I was walking towards check in the driver was yelling at me to come back from accross the street. I went over and he said I had shortchanged him. When I showed him my e-mail confirmation he still demand that I pay him more as his boss had allegedly told him to. Not wanting to cause more of a scene I payed the extra few pounds that he was demanding. Strike one. I usually pay by card so I just get out of the car and trust that 24/7 will bill me the correct amount however now I feel that I should go back through my statements and double check. The second incident was on my way back. Our flight landed on time (it was almost midnight), however the line at customs was extremely long. I text my driver to let him know that A) the line is very long and i apologise for the wait and B) I have very little to no signal in customs. He received both messages and told me he would wait. We ended up being in customs for about an hour. By the time we exited no one was waiting for us. I decided to give him a call in case he decided to wait in his car. When he answered his phone I told him that we were in arrivals and wanted to know if he was there etc. The driver laughed at me on the phone and hung up. I then called the 24/7 helpline to ask where our driver was. The 'help' line told me that my driver left because it was my fault. I tried to explain the customs situation but he did not want to hear any explanations and proceeded to yell at me when I called the situation unprofessional. He accused me of ignoring all the text messages my driver sent to me which is clearly untrue as I have all the delivered messages and responses. He said that my driver had not heard from me once and said that I was the unprofessional one for making them wait. It was the most childish and unprofessional conversation I have ever had with a company. If you are a company that specialises in airport transfers, I was under the impression that you are able to deal with delays and handle them in a professional manner. Accusing your customers with false accusations is not the way to ensure they come back in the future. I think that in this case the driver was tired of waiting and told his manager that we were no shows and he had not heard from us all evening. I would have been fine to pay any excess waiting time, however, no one was there to even receive us. Either way, my three years of customer loyalty is gone. The only reason I chose 24/7 for so long was because of their cheap prices, but sometimes you can't sacrifice customer service and quality for money. You get what you pay for.”

Posted 8 years ago

Dear Yasmin, Thank you for your feedback and we appreciate you bringing these situations to our attention. After investigating the matters with the controllers on duty and the drivers in question, please allow us to explain further what happened. We are tremendously sorry for the extremely inconvenient situation that we may have put you in. On the collection from your address to the airport, due to the fact the controller on duty that time is new here in company, we have had some unforeseen problems with our drivers. This is the reason why he had to outsource to another minicab company your booking, "Canary Wharf Cars". We do understand how disappointed it can be when your expectations are not met and we do apologize for all the situation. Unfortunately, from time to time, some things happen that are out of our control which lead to unfortunate events such as the one you were part of. On the return journey from the airport back to your address, we have checked the controller's night report. A driver was sent from central London empty to the airport for this pick up. It was definitely not his intent nor ours to cancel this as a "no pick up" as he wasted time and fuel going and coming back empty. Your phone was closed when the night controller tried to call you and the driver waited inside until 00:50 ( the flight landed at 23:30 ). The drivers must stay inside to the terminals at least one hour before cancelling a booking as a no pick up. Taking into consideration and following the rules agreed with the drivers, and that he was unable to reach you by phone and the time was exceed, the controller on duty cancelled. We can understand how these situations have made you question the trust you have in us, and for that we are sorry. We do hope you can accept our many and sincere apologies for all the inconvenience caused during our collaboration, it was always our purpose to fulfill your expectations. For any inquiries you may have, please do not hesitate to contact us. Have a nice day ahead. Kind regards, The 247 Heathrow Airport Transfer Team

Posted 8 years ago

“Excellent and friendly driver, was there right on time and whisked us right to our B&B doorstep in Portsmouth...how anyone can drive so smoothly out of Heathrow has my total respect!”

Posted 8 years ago

Dear Marian, Thank you for the great review. We will pass your kind words to our driver and we are sure that he will be more than happy to help you with your future bookings at Heathrow airport. Have a great day! Best regards, The 247 Heathrow Airport Transfer Team

Posted 8 years ago

“It was awesome, on time, and waited for me even I booked early. As well as the service on the web, helped me to reschedule the time needed. Loved the service:)”

Posted 8 years ago

Dear Nelson, Thank you for your kind words of appreciation. We hope to always provide you with great minicab services. Have a great day! Best regards, The 247 Gatwick Airport Transfer Team

Posted 8 years ago

“The driver was waiting in the arrival lounge at Heathrow as arranged, permitting us a prompt exit from the airport. The vehicle was perfect and the driver was friendly and helpful, in short excellent. We would happily use this service again and will recommend it to friends.”

Posted 8 years ago

Dear Bob, Thank you for your great review and for your recommendation. We are glad that you where enjoyed our services and we hope to provide soon great services to you and your friends. Have a great day! Best regards, The 247 Heathrow Airport Transfer Team

Posted 8 years ago

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247 Heathrow Airport Transfer is rated 4.6 based on 272 reviews