247 Best Emergency Services 247bestemergencyservices.co.uk Reviews

Name: 247 Best Emergency Services 247bestemergencyservices.co.uk
Address: N1 7GU, 20-22 Welnock Road, London, United Kingdom
Rating: 4.10

4.1 Rating 198 Reviews

77 %

of reviewers recommend 247 Best Emergency Services 247bestemergencyservices.co.uk

Company Reviews

Questions

Metrics

4.1

Based on 198 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Phone:

2033188667

Location:

N1 7GU,
20-22 Welnock Road,
London
United Kingdom
N1 7GU

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247 Best Emergency Services 247bestemergencyservices.co.uk 5 star review on 5th December 2024

Anonymous

247 Best Emergency Services 247bestemergencyservices.co.uk 5 star review on 20th November 2024

John Mcelroy

247 Best Emergency Services 247bestemergencyservices.co.uk 5 star review on 23rd September 2024

Indra Ramona

Kristian

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yes very happy with work carried out by captain singh negotiated price of £500 was paid before he left in cash did a very good job will use again thanks Andy Havant”

Helpful Report

Posted 2 months ago

“Scammers. Avoid. This appears to be little more than a lead generation company passing jobs to third-party plumbers, and the customer service when something goes wrong is appalling. We called because we had an emergency leak and needed urgent assistance. After waiting a couple of hours, we had no choice but to get the problem resolved elsewhere. We were actually calling to cancel when the plumber eventually arrived because, by that point, the emergency had already been dealt with. Despite us being told on the phone that there would be no call-out charge due to the delay, they are now demanding payment for a service we never received - with payment requested directly into the plumber’s personal bank account. The plumber never entered our property and carried out no work whatsoever. When we challenged the charge, the woman we spoke to was unbelievably rude, patronising and confrontational. She repeatedly talked over me, refused to have a reasonable conversation, hung up multiple times and refused my requests to escalate the complaint. Rather than addressing a genuinely disputed charge, she threatened us with debt collection and accused us of not being “bothered” to call them. We were dealing with an emergency which they had taken hours to attend, and had been forced to arrange an alternative because we couldn’t simply leave a leak unresolved indefinitely. I asked for the recording of the original telephone call so we could establish exactly what had been agreed. I also asked for the terms and conditions they claim we accepted, evidence of the charge we supposedly agreed to, and an explanation of their position. These requests were refused. The most concerning part wasn’t even the original delay - it was the way the dispute was handled afterwards. There was seemingly no interest in establishing what had actually happened or listening to the call. Instead, we were met with interruptions, patronising comments, calls being terminated and threats of debt collection. If the company believes a charge is legitimately owed, it should be able to provide the terms that created that charge and deal with a dispute professionally. Threatening debt collection while refusing to provide the information being requested is completely unacceptable. Based on our experience, I would strongly recommend avoiding this company.”

Helpful Report

Posted 2 months ago

“Outrageously expensive, do not touch with a bargepole. Ten minute job, no parts, £450.”

Helpful Report

Posted 2 months ago

“What a company this is, simple wire repair, engineer was here for 20 mins, had to repair a simple nicked cable, under their prices shown on their website £160 perfect I thought, once complete the woman on the end of the phone literally demanded I pay 320 with no explanation as to why this was double the advertised price ! The engineer on sight himself was confused and didn’t understand the price for a wire repair. Don’t use this company it’s a rip off”

Helpful Report

Posted 2 months ago

“Jon came out and put a new shower in today for very happy with the results done a very professional job after the last sparky did not it could off been very dangerous for us so thank u Jon for uncovering things want should off be done would recommend this this sparky to ur home lives matter cost done tracey and garland”

247 Best Emergency Services 247bestemergencyservices.co.uk 5 star review on 30th July 2026

Helpful Report

Posted 2 months ago

“The £45 call-out fee is what gets you through the door. That's the attractive headline price. What comes afterwards is a very different story. I was quoted £45 for the call-out. The attending engineer then called to ask for approval to fit a replacement part costing £85, which I agreed to. The repair took around one hour, and the engineer was excellent. Then I received a demand for £439. That included £305 for around one hour of labour and testing – a charge that was never mentioned before the work started. When I challenged it, I was repeatedly told the pricing was available on the company's website. I checked thoroughly and couldn't find any labour rates or pricing that supported what I was being charged. From my experience, the low call-out price appears to be used to secure the booking, while the real cost only becomes apparent once the work has been completed. The engineer himself was professional, courteous and completed the repair quickly. My complaint is entirely with the pricing practices and lack of transparency from 24/7 Emergency Services. If you use this company, get the total labour cost in writing before authorising any work. A £45 call-out can very quickly turn into a bill running into hundreds of pounds.”

Helpful Report

Posted 3 months ago

“unfortunately there was no option to give 0 rating i had a block toilet, when i called they told me its £45 (did not specify if it was including Vat ) all they said is i pay the technician on site and they will let me know of any labour charges for repairs etc Did not even specify if the 45 was for call only No one clarified what would be the totL cost, at the end of the job, they said to unblock a toilet with no repair required and job done in under 2 mins, my bill was. 365£ absolutely rude and insane hidden costs. I am never coming back”

Helpful Report

Posted 3 months ago

“Customer services is poor and prices are outrageous.”

Helpful Report

Posted 3 months ago

“DO NOT EVER USE THEM!!! Had F75 fault on boiler, vaillant came out and changed new pump and new pressure sensor. One week later the fault was on there again so i called 247 best engineers, they told me that someone can be with me within 90mins for a callout charge of £45 and when the engineer comes out they will tell me what the problem is b4 giving me a quote so i said ok. Engineer came within 90mins but i found by googling the proplem that if i press the reset button for 3 seconds it should do the trick so i did and it worked so nothing needed to be fixed. I was then told by the company that i need to pay £450 which shocked me because i was not expecting that. I refused to pay as they did not do anything to fix the boiler so they said they would lowerit to £300 which is still extortionate as i was told on the phone that the callout charge is £45. The guy on the phone is RUDE and they just rip you off!!!!”

Helpful Report

Posted 4 months ago

“Company arrived late, but did a good job. It took them ten minutes to repair a blocked sink. However, they quoted £45 and charged £540”

Helpful Report

Posted 4 months ago

“DO NOT USE THIS COMPANY! THEY STATED £45 FOR CALL OUT - ONCE TMHE ARRIVED HE SPLVED THE PROBLEM IN 30MINS AND IT COST ME £220!! THEN I WAS HARRASED BY THE LADY TO MAKE PAYMENT. THE COMPANY NEEDS REPORTING! I AM TAKING THE MATTER FURTHER!!”

Helpful Report

Posted 5 months ago

“While trying to put pressure in my boiler the wing nut stapped. To be fair and engineer did come out within a couple of hours and fixed it which I was desperate for as I was going on holiday within hours and needed to use the bathroom. I was prepared for the £45 call out fee as notified in my initial call, but I was not prepared for the £375 bill for replacing a small plastic wing nut that took minutes. I was desperate but I am so disappointed to feel I was ripped off.”

Helpful Report

Posted 5 months ago

“Absolutely disgusting Crooks is the only word that springs to mind I was told 45 pounds over the phone with three other people that heard the conversation as witnesses I was told of nothing about the other 140 pounds that was on top after half hour of diagnosis then to be told they don’t repair electric”

Helpful Report

Posted 6 months ago

“Absolutely disgusting service, cost £425 for a 30 minute job which the technician dragged to an hour unnecessarily, with the parts we paid and provided. No mention of the labour costs and they hooked us with a £45 consultation fee and did not specify ANY other charges. No charges or quotes were given before the job started which is dishonest and greedy on their part. No mention of absurd rates on their website and they plastered positive reviews on their website. Absolutely avoid them they will scam you”

Helpful Report

Posted 6 months ago

“They are scammers, they came out my 85yr old mum..initially telling her call out was £45. Thdd we y unblock her toilet and it cost her £450..they are robbing scum bags!!!”

Helpful Report

Posted 6 months ago

“Thank you so much for installing replacement taps in kitchen. A prompt and efficient service and we will definitely employ your services again. Many thanks”

Helpful Report

Posted 6 months ago

“Ripped off £393 for ten minutes and £5 matierial. Wont ever use again !!!”

Helpful Report

Posted 6 months ago

“Called them in the morning toilet tank leaking. Called handler very professional. Plumber came within 1 hr as promised. Richard was friendly all repaired in 20 minutes. Excellent service. 100% recommend them.”

Helpful Report

Posted 6 months ago

“Absolutely disgusting I still have the leak , he didn't touch anything just took a photo and asked me what was happening, he then went to car to call someone and from that photo; he came back with a price of £200 for two things totalling £400.....? But STILL did not tell me the problem. I decided not to let this unprofessional do any work as he said if he couldn't fix it, he would have to call in a specialist which would be more money. I paid the £70 callout I still have the leak what's the world coming to? £70 and he didn't even bend down. Or stop the leak as you can see in photo.”

Helpful Report

Posted 7 months ago

“Boiler was fixed in 10min. But the company charged me £410. What a rip off - they knew what they were doing. Won’t be using again. Was only told about the call out charge of £50. Would have been great to be told the estimate cost before repairing - I would have avoided it.”

Helpful Report

Posted 7 months ago

247 Best Emergency Services 247bestemergencyservices.co.uk is rated 4.1 based on 198 reviews