247 Best Emergency Services 247bestemergencyservices.co.uk Reviews

Name: 247 Best Emergency Services 247bestemergencyservices.co.uk
Address: N1 7GU, 20-22 Welnock Road, London, United Kingdom
Rating: 4.10

4.1 Rating 198 Reviews

77 %

of reviewers recommend 247 Best Emergency Services 247bestemergencyservices.co.uk

Company Reviews

Questions

Metrics

4.1

Based on 198 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Phone:

2033188667

Location:

N1 7GU,
20-22 Welnock Road,
London
United Kingdom
N1 7GU

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247 Best Emergency Services 247bestemergencyservices.co.uk 5 star review on 5th December 2024

Anonymous

247 Best Emergency Services 247bestemergencyservices.co.uk 5 star review on 20th November 2024

John Mcelroy

247 Best Emergency Services 247bestemergencyservices.co.uk 5 star review on 23rd September 2024

Indra Ramona

Kristian

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad company. Pls dont call them. They wont tell exact price. After work they will charge u more. Very bad service.”

Helpful Report

Posted 2 days ago

“☆☆☆☆ Very disappointing and overpriced service I am extremely unhappy with this company. I booked them to unblock my toilet after being told the booking fee was £45. After the job was finished, they charged me an unbelievable £380.The job took only around 15 minutes, and the plumber used nothing more than a simple plunger. They justified the price by saying it was an emergency on a Saturday, but I was not clearly informed of the full cost before the work was carried out. When I complained about the price, they argued with me instead of handling my concerns professionally. I paid £380 for a very basic job and feel completely ripped off. Emergency services may charge extra, but customers deserve clear pricing and honest communication before agreeing to work.I would strongly advise others to ask for the FULL price in writing before allowing this company to start any work. I would not use this company again.”

Helpful Report

Posted 2 days ago

“Absolutely terrible service - they sent out a plumber to clear drain blockage but he did not have the equipment needed, and then they tried to charge me £350 for a problem they did not solve. I offered £125 which I felt was fair - the call out chargeof £45 and £60 for the half hour the plumber spent in my house plus VAT. They argued with me, telling me I did not understand - I was in business myself for over 40 years and I understand perfectly when someone is trying to rip me off. They phoned me constantly over the period of 15 minutes and I had to block them. The plumber (who was a lovely man) took a call from them and they told him to get £300 but I refused so they asked for£200 and I refused again so eventually they told him to take the £125. DO NOT USE THIS SERVICE.”

Helpful Report

Posted 4 days ago

“Absolutely diabolical charges !!! They wanted £420 for 30mins and no parts !!! Even though their website states £120 to £240 hrly rate. I had to argue till blue in the face to get a reduction DO NOT USE Engineer did a good though.”

Helpful Report

Posted 6 days ago

“Shocking service with exorbitant costs. Will recommend that no-one uses this service”

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Posted 6 days ago

“🤬Disgusting company. Please do not use. Woman on end of phone line ( in Albania) was absolutely vile and unprofessional. Charged £300 for a 10 min max electrical job. The electrician said it happens all of the time! I refused to pay. She kept calling but I did pay £200. The subcontractors split the payment. Total scam 🤬”

Helpful Report

Posted 1 week ago

“Worst service ever …they over charge you for nothing ….people near kirkham and Wesham ..please never use their services ….they loot you …please save your money and opt for some other engineer….”

Helpful Report

Posted 1 week ago

“Do not use. Call an actual plumber, this company will entrust you on the phone and tell you what the call out fee is, but what they don't tell you is how extortionate their pricing is, then a tech will stay in your property until you pay them. The job these people did was sub-par at best. Awful work, broken after 3 days, overcharging on the day, pressured payment afterwards with an undisclosed and ridiculous hourly rate, and no matter what your situation is, you'll be better off with a different option. Support after the fact is nonexistent, you are met with rude people over the phone who offer no help at all and do not seem to care that they have taken your money from you.”

Helpful Report

Posted 3 weeks ago

“I had a very terrible experience with this company. 10 minutes fix and the woman at the end was asking for £350 that must be paid on the spot. Engage them at your own peril.”

Helpful Report

Posted 3 weeks ago

“£45 call out fee. Changed a light fitting. He was there about 20 mins. Charged me £300. I ask for fee before he came but would not give me one.”

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Posted 3 weeks ago

“I would give this 0 stars if I could. A lady answered the phone and said it would cost £45 for the callout fee which I agreed to. They subcontracted a plumber and he had a look at my sink. This company then called me and told me it was £165, that the diagnosis was an extra hidden charge that they hadn't told me about before. I said I would pay the £45, and I did pay it to the Plumber. This company lady then proceeded to phone me 13 times in the space of 30 minutes to tell me I had to pay the full amount, getting very irrate. The Plumber himself was very pleasant and said this company had done this sort of thing before to customers, but as he was subcontracted he had no say in what they do.”

Helpful Report

Posted 4 weeks ago

“Complete scam, use contractors who harassed elderly woman, massively overcharged, claimed to have done work that they didnt. Complained to 247 via email and basically accused of lying! Do not use this company.”

Helpful Report

Posted 4 weeks ago

“247 charged me way too much for what I'm told is a simple job and only sent an invoice on the 2nd time of asking. I'm moving home and money is tight so this has really not put me in a good position. A technician arrived and was around for no more than half an hour and overall it cost me an extortionate amount for the labour, and £40 for a part worth £9.50. I was vulnerable when making the call-out, and since having the work done, I have spoken to multiple other professionals in the field who had let me know that what I was charged was absurd for the amount of work required, and the amount of time the technician was here for.”

Helpful Report

Posted 1 month ago

“I’m going to save you a lot of money if you read this. This company is an agency that farms out work to plumbers. The staff on the end of the phone are certainly not English and put on a weird American sounding dialect, they are rude and completely unprofessional. I am a OAP, vulnerable and looking after my husband who has dementia and Parkinson’s and we had a slight leak and needed a replacement part and fitting on the elbow. I contacted this firm (247 Best Emergency services) as they looked at face value like a decent and professional outfit on Google. I explained the symptoms and she was told they could sort the problem out. She asked several times for a price to make an informed choice as to whether to use this service. She was told it would be a £45 call out, the cost of the part and testing once the job was complete. I asked was there an hourly rate I was told no. It was a call out fee, price for parts and testing. It was assumed at this point that the bill would be no more than around £200 maybe £250 max. A company turned up from ADI Tradesmen. A plumber arrived. The plumber sure enough completed the job, there was no need for diagnostics because my I knew where the leak was on the elbow and pointed the plumber in that direction. The plumber had completed the job in 30 mins. I asked what the bill was in which the plumber replied “I need to call the boss” this was so his boss could be in touch with 247. The plumber was hanging around for nearly 10mins for a response and had to ring again to get a price for works which is very unusual. I then received a call 247 asking if the job had been completed, the firm were informed that it had, the person on the end of the phone the stated that £470 was the bill for a leaky pipe. This was a complete shock and a rip off to pensioners. We have since spoken to other trades and they have stated that this was a rip off job and this bill was never discussed at the beginning of the call….. no estimate no nothing. This is a breach of the Sales Act and Price Markings Act 2004. No hidden fees were explained. The plumber would not leave he said that he needed payment before he could leave. This was not acceptable and intimidating. Feeling that I was backed into a corner we paid the fee. No longer after the work was completed, the pipes started clunking and the flush in the cistern was stopping and starting. When we tried to phone the firm the number was no longer in use nor accepted in coming calls. My son in law and tried to speak with 247 best emergency services who rudely cut his call. He was unable to contact them back on the mobile number they rang on. If you are reading this 247 - my son in law will pursue you via the law. Trading Standards and Action Fraud will be notified by 02/09/2026 unless you are in contact with me and at least pay back 40% of that £470. I will bring media attention to you and any of your affiliates. I suggest negotiations.”

Helpful Report

Posted 1 month ago

“Had a blocked sink, called the first number I found. Got informed they'd arrive soon, that there would be a call out fee of £45, and we'd go from there. Plumber arrived, said he'd get some acid, left to go buy the acid, and returned with a bottle of Zep liquid heat drain unblocker. Poured it down, waited ten minutes, poured 2 kettles of hot water down. Still blocked. Eventually after pulling a pipe loose, and making a mess he didn't clean up, he diagnosed a blockage that he couldn't fix. I was then told it would be 360 quid for about 45 minutes work. Never got a receipt sent to my email despite them taking it. Paid a personal account. Will be calling CAB in case it helps future idiots like myself who don't read the reviews.”

Helpful Report

Posted 1 month ago

“Beware! Rip off! The member of staff handling this was very rude and unprofessional. The plumber was good, but the company 24/7 are out to rip off customers in emergency situations - they have no knowledge of plumbing and argue strongly that what would normally be a plumber for 1 1/2 days is reasonable for 20 minutes labour. They have phoned me 3 times and just hung up when I said it was not reasonable! Work directly with a local plumber. Do not use these rip off merchants.”

Helpful Report

Posted 2 months ago

“SCAM DO NO USE!!! Completely overpriced and misleading. We were told the call-out fee was £45 but were ultimately charged £400 for a simple toilet handle replacement. The service was rude, and we left feeling completely ripped off. WOULD NOT RECOMMEND.”

Helpful Report

Posted 2 months ago

“SCAM DO NO USE!!! Absolutely terrible service. We called during the day and the lady on the phone refused to give us a quote, saying the call-out fee was only £45. They arrived much later, replaced a simple toilet handle, and only afterwards tried to charge us nearly £400. We managed to reduce it to £350, but this is still ridiculous for such a simple job. The lady on the phone was extremely rude and unhelpful. We feel completely overcharged and misled, and the whole experience left us feeling scammed. We would never recommend this company and will definitely not be using them again.”

Helpful Report

Posted 2 months ago

“Scammers. Avoid. This appears to be little more than a lead generation company passing jobs to third-party plumbers, and the customer service when something goes wrong is appalling. We called because we had an emergency leak and needed urgent assistance. After waiting a couple of hours, we had no choice but to get the problem resolved elsewhere. We were actually calling to cancel when the plumber eventually arrived because, by that point, the emergency had already been dealt with. Despite us being told on the phone that there would be no call-out charge due to the delay, they are now demanding payment for a service we never received - with payment requested directly into the plumber’s personal bank account. The plumber never entered our property and carried out no work whatsoever. When we challenged the charge, the woman we spoke to was unbelievably rude, patronising and confrontational. She repeatedly talked over me, refused to have a reasonable conversation, hung up multiple times and refused my requests to escalate the complaint. Rather than addressing a genuinely disputed charge, she threatened us with debt collection and accused us of not being “bothered” to call them. We were dealing with an emergency which they had taken hours to attend, and had been forced to arrange an alternative because we couldn’t simply leave a leak unresolved indefinitely. I asked for the recording of the original telephone call so we could establish exactly what had been agreed. I also asked for the terms and conditions they claim we accepted, evidence of the charge we supposedly agreed to, and an explanation of their position. These requests were refused. The most concerning part wasn’t even the original delay - it was the way the dispute was handled afterwards. There was seemingly no interest in establishing what had actually happened or listening to the call. Instead, we were met with interruptions, patronising comments, calls being terminated and threats of debt collection. If the company believes a charge is legitimately owed, it should be able to provide the terms that created that charge and deal with a dispute professionally. Threatening debt collection while refusing to provide the information being requested is completely unacceptable. Based on our experience, I would strongly recommend avoiding this company.”

Helpful Report

Posted 2 months ago

“Outrageously expensive, do not touch with a bargepole. Ten minute job, no parts, £450.”

Helpful Report

Posted 2 months ago

247 Best Emergency Services 247bestemergencyservices.co.uk is rated 4.1 based on 198 reviews