“After nothing but positive experiences, my last experience was disappointing. I wanted to purchase the Mk II using the discount code provided. I tried checking out about 25 minutes after receiving the code. My code was rejected. I alerted support immediately. The help provided was unhelpful. This is a great company with a great product. They fell short in this instance. John C.”
“Slow service. No phone, just email. De-humanises the process and slows everything down. It feels like the processes they have set up are for the benefit of the company not the customer. Frustrating to deal with, like dealing with Virgin Media or a Train Company rather than a start up.”
“Sub standard in every way. The nickel plating is very thin with brass showing through. The o rings immediately jellied after 6 minutes of use. The burner plates arrived scratched. When asking for a return based on the 30 day warranty, I was ghosted. An interesting idea with really poor execution and service. Not worth the money.”
