BrandAlley Reviews

2.2 Rating 123 Reviews
27 %
of reviewers recommend BrandAlley
2.2
Based on 123 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 37%
Accurate And Undamaged Orders
Greater than 71%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
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About BrandAlley:

BrandAlley.co.ukis the UK's leading private-sales site with a unique offering across fashion, beauty, homeware and lifestyle for women, men and children. There are 5-6 sales which launch daily with up to 70% off a mix of over 1,500 renowned designer and h?

Phone:

0203 060 1651

Location:

3 Thomas More Square
London
E98 1XY

How does BrandAlley deliver?
(2 months ago)
BrandAlley delivers items by Postal Service and Courier.
(2 months ago)
F

Delivery - Slow

22.22%
Industry Average
I always been patient with delivery even though sometimes it takes longer than expected and sometime items come damage.
- Hally
I never got a courier to my flat and obviously they could not give me any proof of delivery (no pictures, nothing).
- Anonymous
delivery is not on time, items they advertise are not in stock, order will not be cancelled and refunded even though they have not left the warehouse on the due delivery date, customer service is not worth contacting returns are not recognized as received and refunds are difficult to chase. AVOID THIS COMPANY. They are nothing but stressful to deal with.
- Anonymous