BrandAlley Reviews

2.2 Rating 123 Reviews
27 %
of reviewers recommend BrandAlley
2.2
Based on 123 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 37%
Accurate And Undamaged Orders
Greater than 71%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
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About BrandAlley:

BrandAlley.co.ukis the UK's leading private-sales site with a unique offering across fashion, beauty, homeware and lifestyle for women, men and children. There are 5-6 sales which launch daily with up to 70% off a mix of over 1,500 renowned designer and h?

Phone:

0203 060 1651

Location:

3 Thomas More Square
London
E98 1XY

How do I contact BrandAlley?
(2 months ago)
You can contact BrandAlley by Telephone, Email and Live Chat.
(2 months ago)
C-
57.14%
Industry Average
AVOID AVOID AVOID SHOCKING CUSTOMER SERVICE
- Anonymous
Absolutely shocking service. My order was due 10 days ago. I have e mailed 3 times and called twice. Each time I am promised a return confirmation of when my order will be delivered, yesterday by a supervisor, Meghan. Nothing. The order was for my sons birthday. He woke up to no presents. No idea when they will arrive - just constant lies and broken promises.
- Anonymous
The worst website ever with poorest customer services, items never get delivered within given dates and had to chase up for weeks to get an update. Returned items and got a refund a month later (policy states 14 days) and this is after 100s of emails and phone calls to their customer service. Never use it again or recommend it to anyone!!!
- Anonymous