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Clarks Reviews

3.1 Rating 78 Reviews

51 %

of reviewers recommend Clarks

Company Reviews

3.1

Based on 78 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat

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About Clarks:

C & J Clark Limited was founded in 1825 in Street, Somerset. Clarks is one of the UK&s largest, privately owned company&s. Sold in nearly 150 countries worldwide Clarks has a broad reach, creating footwear for men, women and children.

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Clarks 1 star review on 8th July 2021

Clarks 1 star review on 8th August 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My daughters Clarks school shoe strap snapped off after three months of use. I took the relevant photos, spoke to and was advised to emailed customer services helpdesk. I received a very quick response and have received a voucher to buy some new ones, as this was the first time that we had ever had an issue with a Clarks shoe. Great service and great product. Would recomend”

Posted 6 years ago

“Excellent help from staff, very attentive, mens shoes were marked but offered to order them on line for home delivery. Did not take this up but staff discounted scuffed pair. Only down side was we purchased 3 pairs of shoes valued well over a hundred pound and still had to puchase a bag to carry them home!!!!”

Posted 6 years ago

“The boot/shoe is very comfy and warm!”

Posted 6 years ago

“Arrogant female staff getting mens backs up telling them to wait and ignoring them.”

Posted 6 years ago

“Good selection of shoes and easy ordering process.”

Posted 6 years ago

“Great staff, really helpful. Very busy time everyone looking for their kids school shoes, but all were patient, bpf and polite.”

Posted 6 years ago

“Very quick delivery of a pair of gents shoes in a sale. Lovely shoe but needed a wider fitting as my arches have collapsed completely, since last pair purchased. Quick and efficient returns policy and refund. Will use again and recommend to all.”

Posted 6 years ago

“Good quality Good price Coustomer service”

Posted 6 years ago

“I bought shoes and they said they would send the receipt by email. It never arrived and I was worried if I returned the shoes they would insist on a receipt. I did return and I was refunded. I may have thought about the shoes longer if I had got a receipt but the shoes probably would still go back as they were too sma”

Posted 6 years ago

“TERRIBLE SERVICE. ALWAYS LATE, NEVER ON TIME. YOU COULD WALK TO THE PLACE YOU ORDERED FROM FOR DAYS ON END AND STILL MAKE IT HOME BEFORE THEY'D REACH YOU!”

Posted 6 years ago

“I always able to get my size and style want and are good guality”

Posted 6 years ago

“Great selection available in the sale, fast delivery and gorgeous shoes. Thank you.”

Posted 6 years ago

“I got my medley red shoes; they are so comfortable !”

Posted 6 years ago

“We love clarks shoes but the slippers are not good on wooden floors, my toddler has slipped and hurt himself on numerous occasions. We have to put some rubber puffy paint on the bottom to stop slippage but that wears off eventually. Won't be buying slippers again. Sort the soles and we will happily buy again.”

Posted 7 years ago

“I bought some new ankle boots from e-bay ,they are leather with clarks on insole but no logo on the sole ,and the sole quality seems a bit poor not the normal rubber ,feels like some sort of composite that might be slippy ,also the sereal number on the inside rim is 07/07 ,made in indonesia nothing else, wondered if they were fake .”

Posted 10 years ago

“ordered on a sunday delivered free on the Wednesday very good shoes good attention from Clarks at Sainsbury Tritton road”

Posted 10 years ago

“exceptional customer service today at Clarks Silverburn!”

Posted 10 years ago

“Shout out to clarks for that great customer service”

Posted 10 years ago

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Clarks is rated 3.1 based on 78 reviews