Coolshop Reviews

Name: Coolshop
Rating: 1.38

1.4 Rating 189 Reviews

10 %

of reviewers recommend Coolshop

1.4

Based on 189 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About Coolshop:

Coolshop.co.uk covers the cheapest prices on videogames, consoles etc. and includes free shipping. Fast delivery of games and consoles. Blu-ray, PC, PS2, PS3, PSP, XBOX 360, Nintendo Wii, Nintendo DS - all the best prices available.

Location:

-, - United Kingdom

Write Your review

Tell us how Coolshop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Coolshop 4 star review on 29th January 2022

J.Godden

Coolshop 1 star review on 29th August 2021

Shane

Coolshop 1 star review on 28th July 2021

Very Disappointed Customer.

Coolshop 1 star review on 6th December 2020

Nicole

Coolshop 1 star review on 13th July 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m writing a review as I saw there were many bad reviews, and I gave the website a shot anyway. They processed the order very fast, and the shipping took 7 working days, which isn’t too wild given it had to ship to the UK. Both items were in perfect condition, brand new and as expected. Would shop here again :)”

Helpful Report

Posted 2 months ago

“Excellent service ordered 2x puzzels arrived within the stated delivery time. Very happy with this company.”

Helpful Report

Posted 8 months ago

“I ordered the Soda Stream Terra for £59 with no extra postage to pay. Excellent value if you don't mind a wait for your order to arrive. If you want excellent service next day delivery and all the perks, go and buy at full price - if you want a bargain you're in the right place. I'm delighted with my purchase - £27 cheaper than the nearest alternative supplier for the same goods I could find.”

Helpful Report

Posted 10 months ago

“Felt inspired to do this as the reviews on here were so bad it got me terrified I'd used a fraudulent website. My product turned up 10 days after they shipped it (11 days after I ordered it), which was within the 6-12 day window they gave me. There was also a warning when I bought it that it might take this long as it was coming from overseas. The website is super easy to use and the tracking links/information were as good as it gets. Constant updates available. They offered the cheapest price online for the product I ordered and it turned up in perfect condition, very well packaged. I am very happy and wish I hadn't read the bad reviews.”

Helpful Report

Posted 10 months ago

“IF * YOU* GUYS * WANT REFUND PLEASE CONTACT US ON*********** +1 (8O5) 4IO 5O4O”

Helpful Report

Posted 1 year ago

“Cool to shop at cool shop. Sent me 3 DJI batteries cheaper than anyone else, made up”

Helpful Report

Posted 1 year ago

“Despite all the negative reviews I still wanted to give this company a try since I was having difficulties finding the item I wanted and they’re all overpriced on eBay. I’m from the UK. I placed the order on 31th Dec. The tracking number was provided on 2nd Jan and finally I received my item on 13th Jan. I’m glad I was able to get the item I wanted at a low price and I will definitely order from them again in the future.”

Helpful Report

Posted 2 years ago

“I found the item I wished to purchase and Coolshop offered the best price. After reading some of the reviews on this site I hesitated and did initially looking at sourcing elsewhere but stock issues and cost etc led me back to Coolshop and I thought I would give them a go as although some reviews had been bad quite a few others had been good and I have got to say my experience has been very good. I was warned at order placement that delivery services were busy and I might experience some delays but the product, a game I wanted for the family at Christmas, came very quickly and is as expected. Admittedly I haven't needed to deal with their customer service so I can't comment on that - but order fulfilment has been very good.”

Helpful Report

Posted 2 years ago

“I ordered a part for my DJI pocket on Saturday 3rd, and, allowing for the fact that this was Easter and the Monday was a bank holiday, it arrived on Monday - the 5th working day after I placed the order. Goods exactly as ordered and in perfect condition. My only suggestion is that FedEx could give a little better tracking info.”

Helpful Report

Posted 3 years ago

“Coolshop delivered and i'm happy about the product and a good price too.”

Helpful Report

Posted 3 years ago

“Put in an order for a set of six my little ponies far my granddaughters Christmas, had the order away before I read the adverse reviews on various sights ,thought I'd mad a big mistake ,but on the contrary this company have been excellent, the order arrived early and was in perfect condition and at just over £ 29 was real value,and I was able to track my delivery from Denmark through Holland to England and then by Royal Mail to Scotland on there website ,great service”

Helpful Report

Posted 3 years ago

“I'm not going to lie I was a bit nervous about using cool shop due to some bad reviews online, however, I am very pleased to say they were on point with this order and they saved my ass with a birthday gift when two other stores let me down. The PS4 controller is a genuine product, competitively priced and was delivered in about 2 weeks, which considering the Covid-19 impact right now that is a fair enough time. Looking forward to ordering again.”

Helpful Report

Posted 3 years ago

“Got a great reduced price on my Withings move activity watch. Excellent communication from Cool Shop and watch arrived in 5 days even given covid19 restrictions and coming from Denmark . Would recommend .”

Helpful Report

Posted 3 years ago

“Quick and easy, these reviews put me off but I can recommend them and customer service has a quick and pleasant chat now.”

Helpful Report

Posted 4 years ago

Coolshop is rated 1.4 based on 189 reviews