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Coverwise Reviews

1.2 Rating 128 Reviews

4 %

of reviewers recommend Coverwise

Company Reviews

1.2

Based on 128 reviews


Customer Service
Communication Channels	Telephone
Queries Resolved In	Over A Week

Read Coverwise Reviews

About Coverwise:

Coverwise Travel Insurance, prices from just £1.76 - Experienced at providing great value, comprehensive travel insurance. Coverwise – Low cost Travel Insurance offering great cover, easy and efficient online purchase, payment and policy issue, UK customer service centres, 24/7 medical assistance.

Location:

77 79 High Street Steyning West Sussex
West Sussex
BN44 3RE

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reading reviews I held no hope that I would get a refund for my holiday. I had a family issue before leaving so couldn’t go. I spoke with them and sent all documents required. At first they declined my claim as an error occurred by them but once resolved they actually paid out. And it didn’t take long. All staff were very helpful always answered the call. So from my point I have no issues. Thank-you AXA cover-wise. 5* from me!!”

Posted 2 months ago

“Hi my name is mr Wooffitt fantastic experience with Coverwise helped me and so caring of my incident abroad great service”

Posted 1 year ago

“Broke a tooth in Zante, paid the bill and sent the receipt back to Coverwise on my return, quick form to complete and reimbursed with 14 days. Was sceptical of getting my money having read the reviews but my personal experience has been very good and I have nothing but a positive review to leave.”

Posted 5 years ago

“After not being able to travel in sept and an un easy start Coverwise we're brilliant Alfie in claims dealt with compassion and understanding well done”

Posted 6 years ago

“I recently went on holiday and got insurance with coverwise, Unfortunately whilst on holiday in Spain, I had an accident and ended up with a fractured knee, I can't thank coverwise enough they reassured me throughout my stay and actually rang to see how I was, they took away stress, was extremely informative, helpful and offered reassurance and guidance. I will be using coverwise for any future trips and will recommend to anyone, I am an extremely happy customer and can't thank sian and Kerry, whom I spoke to whilst I was away and upon return when they gave me a courtesy call, I can't thank coverwise enough who made a horrible situation seem so much less stressful! Very happy customer .”

Posted 9 years ago

“I needed to make a straightforward claim for a loss that happened on my holiday, and having failed to get a response by calling the number provided, I then checked the online reviews (a bit late, I know). The things people have said in previous reviews about calling the number, and them saying they will call you back but not doing so, are correct. I must admit I was worried at that point, so I emailed the AXA team instead and was pleasantly surprised when I received a response within a couple of days. A month later my claim was paid. I did feel the need to chase them several times, at one point I was asked to provide a repair estimate (for a lost item?!), and another time they said they had tried to contact me but couldn't (not true, unless they dialled the wrong number), but I have to say that overall the service was ok.”

Posted 6 years ago

“Avoid pointless “Annual Multi Trip Insurance” as it provides no useful cover. We paid over £50 for annual cover. We then had a slightly unlucky year and had two holidays heavily disrupted/ cancelled. One to Indonesia (Earthquakes) and one to New York (Primera airline going bankrupt cancelling all flights). In both cases Coverwise didnt provide any compensation to book new flights (or pay for the old ones) or pay for the hotels we couldn’t Get to which I thought would be quite standard items. If you read the policy they only cover 5 extremely narrow circumstances in which they will pay anything in the event of your holiday being cancelled.”

Posted 5 years ago

“I went into hospital while on holiday I couldn’t get hold of anyone on the emergency number and so had to pay for a scan and operation out of my own money. While in hospital my sister in the uk managed to talk to someone and passed the number onto me. After leaving hospital I had to return home asap as they had found another urgent problem. I spoke to an agent who advised me to get a fit to fly certificate and then to book my own flight home as it would be much quicker than they could do. As it stands I’m £4,000 out of pocket on my cards and every time I contact them they ask for the same receipts which I have sent 3 times now. I have asked to speak to the person dealing with my claim but they tell me it’s not possible. Nobody from this company has ever been in touch with me and I believe now that it’s just one big scam and I will never see my money. To top it off I’m now getting constant calls from the hospital all times of night telling me that the insurance company has told them that I must pay the balance and claim it from them, something that is impossible being a pensioner and it was my trip of a lifetime before I got too old.”

Posted 2 months ago

“This is an update of my experience with coverwise after nearly two years we have a result I got the runaround so sent in the big guns my wife she got the ombudsman involved and finally the claim was paid. So please do not give up. And you don’t mess with the boss.”

Posted 3 months ago

“I had to visit a hospital during my travel in 2021. Called them literally 32 times to follow up - the customer service gave me the number as I have lost count. I filed a case to ombudsman to put pressure and get compensation. 1,5 years later I still haven’t received a penny from the insurance. The case is still open and I am still waiting. I don’t know how this company has 4+ stars in the trustpilot. But I know I couldn’t find any google reviews.”

Posted 6 months ago

“Not fit for purpose. We have tried to claim for our loss of holiday due to technical issues regarding security and air traffic control issues meaning we missed the flight. We tried to contest initial decline letter that inferred it was because we missed the flight. We tried to challenge. All our supporting docs from airline and holiday company confirming not our fault and t technical issues were sent to coverwise and we realised after a month they had not looked at the information, confirmed when we spoke to a very vague customer service advisor Next decline letter came citing vague acknowledgment of additional info but sticking to original decision. We did NOT miss our flight!!! Technical issues prevented us from reaching our tour. We are going to complain. DO NOT USE Coverwise!!”

Posted 6 months ago

“I bought a travel insurance for AXA via coverwise. I submitted the claim since June 23. The claim department is terrible and extremely unprofessional. I have been asked the same question several time (ie submit receipts, air tickets etc). It wasn't a joke, it was again and again. I have to call them many times to get an update. I have been to customer complaint and they were amazing. However there isn't much change in claim department. Doing the same process again. Asking me those stupid repeated question. Despite of their promise to settle the claim by 1 week but no response. Please do not use this service.”

Posted 7 months ago

“"You need to carefully read your policy not once, but twice, or even three times, because there may always be situations where you are not covered. Make sure to understand the definition of a 'trip' (typically from home to home, not to a different country). Check your dates meticulously, as even a deviation by just an hour or a day can render your entire trip uncovered. Avoid ordering insurance online without due diligence, as clicking and accepting a contract inadvertently is a risk (instead, speak with a representative who can explain the terms, your plans, and the dates in detail). Ensure you thoroughly review coverage for every activity you plan to do, as some activities might not be covered or may have limitations. In the future, before embarking on any trip, consider calling your insurance company with a list of places you intend to visit, activities you plan to engage in, and the specific dates. This will allow you to obtain verbal and written confirmation of your coverage. It's likely that similar considerations apply with other insurance companies. However, when you invest in a 'silver package,' you expect to travel with peace of mind. I learned the hard way that I was not adequately covered during my last trip because of the definition of trip, inadvertently putting my financial security. Nevertheless, the insurance company was within their rights, as the policy's interpretation could indeed exclude coverage. Therefore, it's crucial to exercise caution and due diligence."”

Posted 8 months ago

“Don’t bother ! Made a claim a month ago due to personal medical reasons, was sent an email telling me what to provide ( airline cancellation, medical notes ect) still haven’t heard a thing back! I’ve tried emailing & phoning. The phone line will either do a silent tone or just hang up after 1-1.30mins on hold!! Accepted the 1.6k loss and learned my lesson 😠!”

Posted 8 months ago

“minus 5 stars absolutely awful! Flight was cancelled, supposed to be covered by my policy. Claim declined, reason - "your flight was not delayed". In the same decline letter stating that cancellations due to strikes are covered. This is just a joke! Multiple emails and calls with no result. This company is a scam. Why they even allowed to operate?”

Posted 8 months ago

“Still waiting for a simple cancellation refund from May. just don't use them.”

Posted 9 months ago

“Terrible company together with AXA travel insurance should not be allowed to operate as a travel insurers, the ombudsman should sort these companies out, their behaviour is contemptuous. Contracted norovirus the night before my return flights to uk from S.A and was unfit to fly and also had a baby with me. Did all the things they required when I phoned them, provided doctors report, flight cancellation record, flight rebooking records. On return to uk nothing heard for weeks contacted them and they now asked for access to doctor clinic records in S.A and my doctors records in uk (for norovirus). Did this and still no progress for weeks, contacted again and they said don’t know why there’s a delay I’d complain if I was you (that was from them !!! ) so I did. They acknowledged the complaint and said it was being dealt with, two weeks later no response, contacted them again to be told it’s with the medical review team and should get an answer within 10 days. No response two weeks later, contacted again and was told they wanted the last 5 yrs medical history from my GP, (at an additional cost of £50 and a two week timescale this was not asked for on my return to uk) I had already given them permissions to access my GPs records and the S.A clinical service records and provided them with my GP s letter (at my cost of £50 )saying I had no illness when I travelled and was now ok. Avoid this cynical bunch they should not be allowed to operate and are a disgrace to any reputable insurance companies. Do not encourage these companies penalise them by withdrawing your business and spread the word.”

Posted 9 months ago

“Impossible when they have to reimburse. Complicated procedure and impossible to speak to any human being for help.”

Posted 9 months ago

“Needed to claim for flight cancellation but apparently not covered despite being quoted up to £1000 for flight cancellation.”

Posted 10 months ago

“DO NOT EVER USE AXA OR COVERWISE. THIS COMPANY IS BEYOND A JOKE, A CON. I HAVE BEEN WAITING FOR OVER THREE MONTHS FOR MY MEDICAL CASE TO BE REVIEWED. I HAVE CALLED ALMOST WEEKLY, TO BE TOLD THE SAME THING EACH TIME. USELESS, UNHELPFUL STAFF. ASK TO SPEAK TO A MANAGER, AND FUNNILY ENOUGH THERE IS NO MANAGER AVAILABLE. AT ONE STAGE I WAS TOLD ALL AUTHORISED AND THAT I WOULD RECEIVE A LETTER DETAILING MONEY TO BE REFUNDED TO ME. ONLY TO RECEIVE AN EMAIL TWO DAYS LATER ASKING FOR MEDICAL HISTORY… THIS WAS ONE MONTH AFTER THE CLAIM WAS INITIALLY LOGGED. I SENT MEDICAL HISTORY THE FOLLOWING DAY. I CALLED A WEEK LATER AS I HAD NOT HEARD FROM THEM, AND WAS TOLD WAIT FIVE DAYS FOR REVIEW, AS THEY HAD NOT SEEN I HAD SENT WHAT THEY HAD ASKED FOR. SINCE THEN I HAVE CALLED WEEKLY TO FOLLOW UP, AND EVERYTIME I AM TOLD TO WAIT ANOTHER FIVE DAYS AS THE MEDICAL HISTORY STILL HAS NOT BEEN REVIEWED. IN THE MEANTIME, I AM GETTING CHARGED INTEREST ON MY CREDIT CARD AS I AM STILL WAITING REIMBURSEMENT FROM THIS JOKE OF A COMPANY. THIS COMPANY IS A CON. DO NOT USE THEM. RIP OFF. CON ARTISTS.”

Posted 11 months ago

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Coverwise is rated 1.2 based on 128 reviews