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Coverwise Reviews

1.2 Rating 128 Reviews

4 %

of reviewers recommend Coverwise

Company Reviews

1.2

Based on 128 reviews


Customer Service
Communication Channels	Telephone
Queries Resolved In	Over A Week

Read Coverwise Reviews

About Coverwise:

Coverwise Travel Insurance, prices from just £1.76 - Experienced at providing great value, comprehensive travel insurance. Coverwise – Low cost Travel Insurance offering great cover, easy and efficient online purchase, payment and policy issue, UK customer service centres, 24/7 medical assistance.

Location:

77 79 High Street Steyning West Sussex
West Sussex
BN44 3RE

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2 reviews Published 14 minutes ago Updated 8 minutes ago Worthless insurance policy They are crooks. Before you buy an insurance get a lawyer to read the fine print. I took an insurance from that company for a trip to Cuba. My wife got sick (a life threatening condition). When I came back to claim the money I was overwhelmed by the paperwork they asked. I actually had to pay extra money to get medical certificates. The outcome was that they declined my claim because my wife had an operation 3 years ago. Although her condition in cuba according to doctor reports was unrelated to the surgery she had 3 years ago they declined to pay the huge medical bill in Cuba. They said if I I had read the fine print I should have told them about that surgery. Their insurance policy is worthless. They are a reckless company”

Posted 6 years ago

“Terrible claims service. They wangle out of paying any claims. Do NOT buy insurance from these cowboys.”

Posted 4 years ago

“Avoid pointless “Annual Multi Trip Insurance” as it provides no useful cover. We paid over £50 for annual cover. We then had a slightly unlucky year and had two holidays heavily disrupted/ cancelled. One to Indonesia (Earthquakes) and one to New York (Primera airline going bankrupt cancelling all flights). In both cases Coverwise didnt provide any compensation to book new flights (or pay for the old ones) or pay for the hotels we couldn’t Get to which I thought would be quite standard items. If you read the policy they only cover 5 extremely narrow circumstances in which they will pay anything in the event of your holiday being cancelled.”

Posted 5 years ago

“Bad company to deal with, genuine claim unable to fly, don't want to pay out!! doctors certificate said genunie, but want to go through your whole life medical reports to find a tiny thing that may or may not of happened over 5yrs previous!! should be ashamed to trade. WILL BE CLAIMING COSTS THROUGH OMBUDSMAN. AVOID AT ALL COSTS...”

Posted 6 years ago

“I bought a travel insurance for AXA via coverwise. I submitted the claim since June 23. The claim department is terrible and extremely unprofessional. I have been asked the same question several time (ie submit receipts, air tickets etc). It wasn't a joke, it was again and again. I have to call them many times to get an update. I have been to customer complaint and they were amazing. However there isn't much change in claim department. Doing the same process again. Asking me those stupid repeated question. Despite of their promise to settle the claim by 1 week but no response. Please do not use this service.”

Posted 7 months ago

“Still waiting for a simple cancellation refund from May. just don't use them.”

Posted 9 months ago

“Made an online claim in the 8th August … have e - mailed twice for update & No response 😡it is now the 30th of September … had to leave one star ⭐️ but would have preferred to leave none !”

Posted 1 year ago

“After the collapse of Thomas Cook and being stranded in the USA I had to buy a return flight with another airline to get home. The policy wording clearly covers this event but after Spending morning arguing with four different AXA claim agents AXA are refusing to send me a claim form. I now think my year long world wide policy is worthless. Strongly recommend you avoid this company. Planning other trips just glad I’ve found this out for a flight cancellation and not a serious medical condition.”

Posted 4 years ago

“THIS COMPANY IS A SCAM!!!!!!! I have just had my claim turned down as they say as I ticked the box that says my wife has no pre-existing medical issues. They said as my wife has been to see a doctor in the last 5 years! this counts as pre-existing. They are a dirt bag operation and I'm going to make them pay!!!!!!!!!!SCUM.......”

Posted 5 years ago

“Coverwise (AXA) are all well and good unless you want to make and claim and then they will go through your medical history with a fine tooth comb looking for any excuse not to pay the full amount. Never again with this company!”

Posted 5 years ago

“WARNING - Be careful before you choose this insurer or their underwriters AXA - quick to be friendly and take your money for cover - but when I had to make a claim after holiday cancellation (due to husband's illness which in itself was very traumatic) - and despite completing complicated forms and getting signed medical certificates and letters from hospital - no payout and they weren't interested in the detail. Very upsetting in the circumstances. Separate insurance company (for my husband) paid, no quibble...”

Posted 5 years ago

“DO NOT TAKE OUT A COVERWISE/AXA POLICY I took out a Coverwise policy for a family holiday to Lanzarote. Unfortunately on our second night, our villa in Playa Blanca was burgled. Many hundreds of Euros were stolen together with electrical items and purses and driving licences. I made contact with the Coverwise claims number, this is operated by AXA. I spoke to someone in Mauritius who spoke very little English, this combined with the delay on the line made the already stressful experience even worse. The Coverwise/AXA insurance is totally useless and I would advise anyone considering taking out a policy with them, to get cover elsewhere. A policy is only any good when you have to make a claim. It's pointless paying money for a policy, that when it comes to the crunch, you have to speak to someone in a different country who does not understand you. Upon return to the UK I made contact with Coverwise and explained the situation. There was no great concern as they stated that the policy is operated by AXA and they deal with all claims. I enquired regarding medical cover and if medical assistance was needed whilst on holiday abroad, where would the call be directed and could I speak to someone in the UK. I was advised that the call could be directed to anywhere in the world and it depended where you were calling from. Regarding future travel insurance, I would suggest checking where claims/medical emergency calls are directed. If you are directed to a UK call centre, you might pay a bit more however you would have the peace of mind knowing that in an emergency, you will be able to explain the circumstances of what you have experienced to someone who can understand you.”

Posted 5 years ago

“NEVER use axa for travel insurance or anyone underwritten by them. My girlfriend fell ill with meningitis whilst in Hong Kong and needed 3 weeks of treatment. Axa have been absolutely appalling - finding any way of weaselling out of paying and making it confusing and difficult to challenge anything. They made a traumatic experience even more stressful for someone who was suffering from swelling around the brain - which can be made worse from stress. To add insult to injury they have acknowledged their bad treatment of us and offered £100 in compensation but still not dealt with the actual claim which is tens of thousands. We are now having to go through the financial ombudsman. Avoid at all costs.”

Posted 5 years ago

“I had to visit a hospital during my travel in 2021. Called them literally 32 times to follow up - the customer service gave me the number as I have lost count. I filed a case to ombudsman to put pressure and get compensation. 1,5 years later I still haven’t received a penny from the insurance. The case is still open and I am still waiting. I don’t know how this company has 4+ stars in the trustpilot. But I know I couldn’t find any google reviews.”

Posted 6 months ago

“Not fit for purpose. We have tried to claim for our loss of holiday due to technical issues regarding security and air traffic control issues meaning we missed the flight. We tried to contest initial decline letter that inferred it was because we missed the flight. We tried to challenge. All our supporting docs from airline and holiday company confirming not our fault and t technical issues were sent to coverwise and we realised after a month they had not looked at the information, confirmed when we spoke to a very vague customer service advisor Next decline letter came citing vague acknowledgment of additional info but sticking to original decision. We did NOT miss our flight!!! Technical issues prevented us from reaching our tour. We are going to complain. DO NOT USE Coverwise!!”

Posted 6 months ago

“"You need to carefully read your policy not once, but twice, or even three times, because there may always be situations where you are not covered. Make sure to understand the definition of a 'trip' (typically from home to home, not to a different country). Check your dates meticulously, as even a deviation by just an hour or a day can render your entire trip uncovered. Avoid ordering insurance online without due diligence, as clicking and accepting a contract inadvertently is a risk (instead, speak with a representative who can explain the terms, your plans, and the dates in detail). Ensure you thoroughly review coverage for every activity you plan to do, as some activities might not be covered or may have limitations. In the future, before embarking on any trip, consider calling your insurance company with a list of places you intend to visit, activities you plan to engage in, and the specific dates. This will allow you to obtain verbal and written confirmation of your coverage. It's likely that similar considerations apply with other insurance companies. However, when you invest in a 'silver package,' you expect to travel with peace of mind. I learned the hard way that I was not adequately covered during my last trip because of the definition of trip, inadvertently putting my financial security. Nevertheless, the insurance company was within their rights, as the policy's interpretation could indeed exclude coverage. Therefore, it's crucial to exercise caution and due diligence."”

Posted 8 months ago

“Don’t bother ! Made a claim a month ago due to personal medical reasons, was sent an email telling me what to provide ( airline cancellation, medical notes ect) still haven’t heard a thing back! I’ve tried emailing & phoning. The phone line will either do a silent tone or just hang up after 1-1.30mins on hold!! Accepted the 1.6k loss and learned my lesson 😠!”

Posted 8 months ago

“minus 5 stars absolutely awful! Flight was cancelled, supposed to be covered by my policy. Claim declined, reason - "your flight was not delayed". In the same decline letter stating that cancellations due to strikes are covered. This is just a joke! Multiple emails and calls with no result. This company is a scam. Why they even allowed to operate?”

Posted 8 months ago

“Needed to claim for flight cancellation but apparently not covered despite being quoted up to £1000 for flight cancellation.”

Posted 10 months ago

“DO NOT EVER USE AXA OR COVERWISE. THIS COMPANY IS BEYOND A JOKE, A CON. I HAVE BEEN WAITING FOR OVER THREE MONTHS FOR MY MEDICAL CASE TO BE REVIEWED. I HAVE CALLED ALMOST WEEKLY, TO BE TOLD THE SAME THING EACH TIME. USELESS, UNHELPFUL STAFF. ASK TO SPEAK TO A MANAGER, AND FUNNILY ENOUGH THERE IS NO MANAGER AVAILABLE. AT ONE STAGE I WAS TOLD ALL AUTHORISED AND THAT I WOULD RECEIVE A LETTER DETAILING MONEY TO BE REFUNDED TO ME. ONLY TO RECEIVE AN EMAIL TWO DAYS LATER ASKING FOR MEDICAL HISTORY… THIS WAS ONE MONTH AFTER THE CLAIM WAS INITIALLY LOGGED. I SENT MEDICAL HISTORY THE FOLLOWING DAY. I CALLED A WEEK LATER AS I HAD NOT HEARD FROM THEM, AND WAS TOLD WAIT FIVE DAYS FOR REVIEW, AS THEY HAD NOT SEEN I HAD SENT WHAT THEY HAD ASKED FOR. SINCE THEN I HAVE CALLED WEEKLY TO FOLLOW UP, AND EVERYTIME I AM TOLD TO WAIT ANOTHER FIVE DAYS AS THE MEDICAL HISTORY STILL HAS NOT BEEN REVIEWED. IN THE MEANTIME, I AM GETTING CHARGED INTEREST ON MY CREDIT CARD AS I AM STILL WAITING REIMBURSEMENT FROM THIS JOKE OF A COMPANY. THIS COMPANY IS A CON. DO NOT USE THEM. RIP OFF. CON ARTISTS.”

Posted 11 months ago

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Coverwise is rated 1.2 based on 128 reviews