Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Coverwise Reviews

1.2 Rating 128 Reviews

4 %

of reviewers recommend Coverwise

Company Reviews

1.2

Based on 128 reviews


Customer Service
Communication Channels	Telephone
Queries Resolved In	Over A Week

Read Coverwise Reviews

About Coverwise:

Coverwise Travel Insurance, prices from just £1.76 - Experienced at providing great value, comprehensive travel insurance. Coverwise – Low cost Travel Insurance offering great cover, easy and efficient online purchase, payment and policy issue, UK customer service centres, 24/7 medical assistance.

Location:

77 79 High Street Steyning West Sussex
West Sussex
BN44 3RE

Write Your review

Tell us how Coverwise made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Contact number for customer services not connecting. Are they still in business?”

Posted 4 years ago

“Took out insurance to start on the 10th Sept. Doctor advised on the 9th that I should not travel so cancelled the holiday (on the 9th) and made a claim for cancellation of a holiday that was due for 10-19th September. Have been told they will not pay as I cancelled the holiday in advance. Fortunately we were also covered with a different company who have agreed to pay in full.”

Posted 4 years ago

“Please do yourself a favour and choose a different company. I have no medical conditions but because I've been to the GP before they are not paying out. Ridiculous.”

Posted 4 years ago

“Terrible claims service. They wangle out of paying any claims. Do NOT buy insurance from these cowboys.”

Posted 4 years ago

“After the collapse of Thomas Cook and being stranded in the USA I had to buy a return flight with another airline to get home. The policy wording clearly covers this event but after Spending morning arguing with four different AXA claim agents AXA are refusing to send me a claim form. I now think my year long world wide policy is worthless. Strongly recommend you avoid this company. Planning other trips just glad I’ve found this out for a flight cancellation and not a serious medical condition.”

Posted 4 years ago

“Wait until you need to claim. What an experience. Partner in Spain and has inflamed intestine.and in severe pain. They advised to go to nearest hospital which we did. We gave permission to contact our docs. My partner went to see docs about knee last year . No meds no treatment and was told to keep on doing what she is doing. Thought nothing more about it. Axa/coverwise refusing to pay medical fees about intestine as she did not declare the visit to the docs about the knee Can't believe it but it's true”

Posted 4 years ago

“Wait until you need to claim. What an experience. Partner in Spain and has inflamed intestine.and in severe pain. They advised to go to nearest hospital which we did. We gave permission to contact our docs. My partner went to see docs about knee last year . No meds no treatment and was told to keep on doing what she is doing. Thought nothing more about it. Axa/coverwise refusing to pay medical fees about intestine as she did not declare the visit to the docs about the knee Can't believe it but it's true”

Posted 4 years ago

“Absolute con men.. took money out of my account a year later and I don't know how as I had changed my debit card by that point! SCARY”

Posted 4 years ago

“Our flight was delayed in Denver due to a mechanical fault so we missed our connecting flight home from Chicago to Dublin therefore we had to spend the night in Chicago. We put a claim in and....you guessed it, they said we were not covered. We had all the paperwork necessary but they still said "unsuccessful". Do not use them as it is disgusting how they treat their customers. We are taking it further.”

Posted 4 years ago

“Absolutely disgusted, I didn't tell them I had a painful hip,,,, I claimed for water infection and they paid out £85 of a £287 claim, nothing related and doctor confirmed this... utter rip off, they kept asking for more and more info that they already had. Never Never use them”

Posted 4 years ago

“I had to cancel my holiday when my coach broke down on the way to the airport arriving 2 1/4 hours late and too late to check in. I thought I would be covered by my Coverwise /AXA Policy, but there are very limited reasons they will accept for cancellation and they would probably try to wriggle out of paying up even then. They hide behind their ratings from bogus Review websites like Trustpilot and are borderline criminal.”

Posted 4 years ago

“I can’t belive that the travel insurance provided by coverwise does NOT cover what it’s supposed to yet covers for all other rare occurring incidents!! I tried to claim for a simple yet standards thing like flight cancellation only to be told that it’s not covered!!! How bizarre!! It’s very inhuman to leave my pensioner mother out of pocket by £3000 as her flight was cancelled due to no fault of hers which coverwise will not pay for as it’s not in the policy??!!! Please I request to anyone thinking of purchasing travel insurance with this company .. please don’t waste your money! Unless ure planning a trip which includes terror attacks, bombing or if ure not medically fit to travel.. ure costs are likely to be covered... pathetic I say!!!”

Posted 4 years ago

“Did not cover flight cancellations. Was stranded in Idia due to Jet airways cancelling flights. Rang them they said book a flight and we sort it when you in the UK. Turns out their Platinum Insurance DOES NOT COVER CANCELATIONS something you need travel insurance for. They are the worst to deal with and avoid them at any cost. Complaint done and they said terms dont cover cancellations which is just really bad. They are underwritten by AXA who covered my sister who was also travelling with me and had the same issue. Do yourself a favour and go with another company as these people are really bad!”

Posted 4 years ago

“Terrible. My flight was diverted because of an accident at the airport and so I missed my connecting flight. Apparently they do not cover this cost. They only will cover you for a delay in your flight. Ridiculous service.”

Posted 4 years ago

“if i could give these jokers minus stars I would. Whats the point of having insurance if they wont cover you if you cant go on your holiday due to a terrorist attack ( Sri Lanka)? They have been unhelpful and adamantly refuse to refund or at least look into refunding part of the cost of the holiday that we had to cancel due to Foreign Office advice. Ironically by not covering those who are affected by terrorist attacks that indicated that they would prefer you to travel to a dangerous place, but then again if you did do that your insurance would be void. So you are punished whatever you do. I would steer well clear, but if you do have to use these charlatans then get the travel disruption add on but please go with another operator i implore you to do so. No doubt I will get a response saying some party line copy pasta about talking to the airline ( i have done and the airline wont refund us either we should speak to our insurance provider) or that we aren't covered for some inane reason. Again I would choose another provider for travel insurance and dont believe their verified status on Money Supermarket. These guys are terrible and wont help you if you are in trouble.”

Posted 4 years ago

“The worst travel insurance I have ever come across. My makeup bag with £1000 worth of cosmetics was stolen from my checked suitcase whilst travelling. Coverwise said they will not pay out because the contents were in my checked suitcase and the only way they will pay for items is if they are in a locked safe? Absolutely awful customer service it is just a pure scam and will get out of paying any way possible. I do not know why I bothered getting travelling insurance in the first place with cover wise as I was not covered for any of the issues that occurred during travel. I would recommend to avoid at all costs.”

Posted 5 years ago

“I couldn't agree more with the other reviews. Coverwise and the underwriter AXA must be avoided at all costs. Ended up in hospital whilst abroad in January 2019 and A&E attempted to contact AXA so many times without success. Came back and attempted to claim but they refuse to pay because my GP stated that I was waiting for an MRI on my back, but AXA turned that around and said that I was awaiting for results. Bottom line my hospitalisation was for severe gastroenteritis and nothing to do with back etc. The policy wording is confusing and contradicting and in spite of my many emails and complaints I got nowhere. I've now referred the case to the FSO and shall see what happens. Stay clear from this company at all costs.”

Posted 5 years ago

“Got a travel insurance deal on compare the meerkat and whilst on holiday part of my journey (by train) was canceled due to flooding that had wiped out a railroad. Stranded we were left with no option but to get a flight to the next destination and be put up two extra nights at the hotel. Rang Coverwise today to find out that I had not been given a policy that included "travel disruptions" even though I made it clear I would be traveling from place to place. Con artists, this company shouldn't be trusted!”

Posted 5 years ago

“Terrible. Refused to pay out as they said I didn't declare a pre existing medical condition. I don't have any medical condition I have however been to see the GP in the last 5 years which apparently is a condition. Avoid”

Posted 5 years ago

“I'm just going paste the email I've just sent them. I spoke to my bank as regards to not being able to complete the transaction for the holiday insurance. Advised that was due to the payment being specifically set to recur every 12 months, from my account. I specifically said I did not wish this to happen prior to attempting to make the payment to your operative. Fortunately I'm on a visa debit card, therefore unable to set up direct debits from that card. I wonder how many people have completed this transaction. It may be a small amount, but also a potential unnoticeable amount when unknowingly coming out of your account 12 months later. Following advise from my bank and the opinion I have formed I have purchased my insurance elsewhere. I have recommended that my friends go elsewhere and I'm about to leave you a review. My last contact with your agent was over the phone, which I believe you record. From which all of the above can be confirmed Show quoted text”

Posted 5 years ago

«
1
...
2
3
4
5
6
»

Coverwise is rated 1.2 based on 128 reviews