“You offer free shipping on your website but then we ended up getting charged $101 from a third party. We then called in and no one knows anything about it. You should let people know this up front and remove it from your website and order receipt.”
“Worst consumer durable products!!!!!
Have purchased one wiper which broke in 1st use and DIY staff was not supportive.Started yelling badly.
It happened in Kamla nagar store and did not also return the product!!!!”
“Juz went to the store @ centrepoint to ask whether the fragrance sachets got stock cuz normally I bought at Toa Payoh but there wasn't stock in for 2 weeks. Check with the old aunty , instead of telling me that store no stock n she ask me to buy it @NTUC n straight o told her if I want to get it @ ntuc I will not waste my time to make a trip there to buy. If your service staff going to tell customer to buy from ntuc , ur shop sooner or later will closed down. Wish u all the best .”
“i ordered a cream coloured, dante, adjustable barstool. the lever to adjust it was broken. i took it back and they tried not to reimburse me. The older female supervisors' excuse was, that as it is faulty they would not be able to resell it.
She also slipped up and mentioned that this product type keeps being brought back for exactly the same reason!!
Luckily the young girl on the counter was very pleasant and normal. She called over another manager without a customer chip on his shoulder, who assessed the situation in seconds, checked for a reciept and authourised my customer right to a refund, of a fualty product.
The B &Q dante bar stools are a faulty product.”
