“Worked with Easyspace as a customer for more than 15 years.
Their prices are always the most expensive and gradually shift all services to another provider.
Last week 31oct2021 cancelled my last service, a dedicated server with a bill dated 06nov2021.
Easyspace charged my credit cards 130GBP for the service due on 06nov2021 and they do not want to do a refund.
Service billed monthly and not required anymore.
They claim that you need to cancel 1 month before and they don't have a refund policy, how to cancel a service 1 month before if it is a monthly service.
The support and sales team are rude and non ethical and with no customer support education.
I do not recommend any person to deal with Easyspace as no respect to customers and their policies and terms are hidden and not clear and you'll end up losing money.”
“I have been with them for many years. I received an email about renewal of my domains. I went and cancelled my auto renew a full month before they were due but they took the money the MONTH before. When asked for them to refund it I was told they did not have the facilities to refund it, over £200! Looks like I will be resorting to taking them to court. My recommendation is not to use these cowboys as they clearly don't care!”
“Terrible customer service... Live chat off line,,, security question... name the colour of snow, ( white) produces an error,,,,
NO TELEPHONE NUMBER
THIER wordpress sites are listed as insecure on www
THERE IS ZERO customer support,,,, i am still waiting
DO NOT USE THEM
YOU CANNOT speak to them... I feel i have been screwed,,,”
“Enormous price hike on a hosting package. £100+ on previous year. Thank god i turned off the sneaky auto renew feature. Going to cancel my card on file just to be sure. Shady and untrustworthy!!!”
“Like others, I too have become a 'victim' to the autorenewal process - no advance notification to give me the option to consider whether I want their services - which I don't - have never used the domain anyway - complete waste of time and their so called terms and conditions are totally skewed in their favour. Appalling and to be avoided at all cost!”
“Awful service. Took my money to register a new domain. Their rubbish platform kept telling me it was being setup. Contacted them the next day and they said actually there was an issue but they cant look at it for two days. I then went to a genuine provider and registered the same domain in seconds. Awful platform, awful broken service and customer service is no existent. Avoid at all costs.
It's been 3 days and still waiting for a refund.”
“I've been with Easyspace for 12 years but started not to renew my services about 4 years ago after I looked at competitors and found Easyspace's web tools, control panel etc were something out the 1990s in comparison. Immediately, I received threatening emails, using language like " you are in default" - I wasn't, services had lapsed normally and I had switched off auto renew. 19 calls, texts and emails later, I called them and requested they not contact me. Of course they did. Since GDPR was implemented, my last 2 domains have expired and I've had increased harassment, even writing to their CEO and Director of Marketing. I've called numerous times and every time the call centre say I won't get any more, then they spam me again, incessant texts whilst in meetings, three emails in the space of a single hour and (so far) 4 calls where I told them on the first one I didn't want the services. Aside from data protection law, there is also Consumer Protection from Unfair Trading and these guys need a lesson in both. Appalling, unethical, boiler room marketing company, don't sign up, YOU'll NEVER BE ALLOWED TO LEAVE and their services are archaic.”
