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Envirofone Reviews

1.1 Rating 88 Reviews

3 %

of reviewers recommend Envirofone

Company Reviews

1.1

Based on 88 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Phone:

01625665791

Email:

enquiries@envirofone.com

Location:

Guildford House, Heather Close, Lyme Green Business Park, Macclesfield, Cheshire United Kingdom
Macclesfield
SK11 0LR

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Envirofone 1 star review on 10th September 2022

Envirofone 1 star review on 15th August 2022

Envirofone 1 star review on 24th May 2022

Envirofone 1 star review on 10th November 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought an Iphone X from them last year and only last month it stopped working, I called EE as this phone was locked to their network before, they said this phone was reported stolen and is blacklisted (on the same date the phone stopped working!) I had the phone sent to envirofone, they sent it to we insure tech, they claimed that we tampered the software, and accussed us of reporting the phone as stolen?? I dont even know how thats possible. They refused to give my refund. They blocked my number and asked for only emails to communicate. I bought a second hand phone that has been refurbished so I am not the legal owner of this phone. How would I have reported my own phone stolen when it was with me the whole time? They blame their customers to avoid giving a refund, I payed over 500 pounds and this is how they treat customers buying goods from them. DO NOT BUY , IT IS A SCAM”

Posted 4 years ago

“Absolutely disgusted that my daughter was sold a faulty phone and there “nothing”Envirofone will do to support her. £400 of her own money and the phone will not hold a charger. Disgusting service would never advise anyone to buy from there.”

Posted 4 years ago

“Sent my phone back as it occurred a tech fault after 5 months. What a hassle. Took nearly a month for them to reply to emails regarding where to send to- sent it off recorded signed and insured ( thank god) had an email to say my phone was still locked and to delete the iCloud ( which I did) well 3 months later they are now saying they don’t have the phone and that I sent it to the wrong department etc, no phone calls only when I have called to ask what’s happening etc. Have sent an email to say I want a refund. Never again!!”

Posted 4 years ago

“There seems to be a lot of similar reviews for this company unfortunately! Recieved a quote of £155 for samsung Galaxy S8+, accepted quote and sent off the immaculate phone (this had been kept in the best condition possible due to a phone case and screen protector always being on), I also paid to have it recorded delivery and used bubble wrap in addition to the packaging supplied by envirophone only to be quoted £38 when they recieved the phone!!! When this was challenged over the phone they then "revised" this to £78, when I questioned on what basis would they give these prices when I was quoted £155 she advised that was what came up on her computer!!!? Safe to say I asked for my phone to be returned in the excellent condition it was sent in and have now sold it elsewhere for £150, please do not use!!!”

Posted 4 years ago

“There seems to be a lot of similar reviews for this company unfortunately! Recieved a quote of £155 for samsung Galaxy S8+, accepted quote and sent off the immaculate phone (this had been kept in the best condition possible due to a phone case and screen protector always being on), I also paid to have it recorded delivery and used bubble wrap in addition to the packaging supplied by envirophone only to be quoted £38 when they recieved the phone!!! When this was challenged over the phone they then "revised" this to £78, when I questioned on what basis would they give these prices when I was quoted £155 she advised that was what came up on her computer!!!? Safe to say I asked for my phone to be returned in the excellent condition it was sent in and have now sold it elsewhere for £150, please do not use!!!”

Posted 4 years ago

“There seems to be a lot of similar reviews for this company unfortunately! Recieved a quote of £155 for samsung Galaxy S8+, accepted quote and sent off the immaculate phone (this had been kept in the best condition possible due to a phone case and screen protector always being on), I also paid to have it recorded delivery and used bubble wrap in addition to the packaging supplied by envirophone only to be quoted £38 when they recieved the phone!!! When this was challenged over the phone they then "revised" this to £78, when I questioned on what basis would they give these prices when I was quoted £155 she advised that was what came up on her computer!!!? Safe to say I asked for my phone to be returned in the excellent condition it was sent in and have now sold it elsewhere for £150, please do not use!!!”

Posted 4 years ago

“Payment wouldnt process,was told to try again,checked bank account and they had taken payment 4 times,no order was even processed. Now trying to get money refunded and you can not talk to repayment department,and no calls or E-mails returned. DO NOT TRUST THEM”

Posted 4 years ago

“They made an offer for an old phone, which we accepted. They sent some very flimsy packaging that they insisted we use, then claimed the phone was broken (it wasn't) and refused to pay. Advise you to find any other company to recycle your phone.”

Posted 4 years ago

“Bought a lovely oneplus 3 in great condition, really happy with it until i realised you could only make and receive calls with the speakerphone turned on.Not ideal for private calls. Sent it in to weinsuretech (warranty provider) who sent me photos taken under a microscope of "damage" where i had "dropped" it( been in a gel case with glass screen prot since the day i got it. Tried to explain the problem,common problem on that model easily checked on forums, got shown same pictures and a refusal to repair AND charged £9 to get the phone back. After a heated exchange with envirofone they agreed to send out a returns pack costing me ANOTHER £7.50 to send to them. Hoping i get my refund. How can they employ a warranty on second hand tech that immmediately implies the customer is trying to swindle THEM? I wont ever use them again and would advise anyone to think long and hard, the warranty is worthless and you will fail at the first hurdle!”

Posted 5 years ago

“Sent in my old phone, an immaculate Sony Xperia X, 3 years use it barely had any scratches. I was offered £20 and they revised it to £5 because "the screen was hanging off the phone". I don't think so, I just wish I had been smart enough to photo it before I sent it as now they'll probably damage it and send it back. Not happy!”

Posted 5 years ago

“They just offered me £5 for a Sony Ericsson Experia Z5 Premium. They are selling for over £100's!”

Posted 5 years ago

“Sent in an immaculate iPhone 7. Offered £130 less than the offer price after Envirofone claimed the screen was damaged and also had white spots on. Fortunately, I had taken photographs before I sent the phone evidencing its pristine condition which is at variant to the description of the phone they are claiming to have received. Concerningly, there are many reviews on multiple sites from the last 7 dates claiming the same, far too many to be a coincidence and suggesting that there is dishonesty at play in order to obtain fully working goods by deception. Such a shame as have used Envirofone before with no issues but something clearly is going on of late as per reviews. Would highly recommend people do not send in their phones at this current time. I will of course amend if the matter is resolved.”

Posted 5 years ago

“I bought phone which was discolor within month. After that i send it to replace or repair. They check and said it moisture inside. So it's not will be replace or repair. I begging them to do repair, but they don't bother it. Even they was talk rudely as a cheat and lier. Their phone quality are so poor and faulty, while i paid for A+ quality. I request everybody pls don't buy any phone from them. They are absolute cheat in market. They doing stupid business in market.”

Posted 5 years ago

“Would give 0 stars if I could. Sent perfectly working iPhone 6 with a quote of £80. Told it failed testing due to an issue with screen. Rejected their pathetic £20 offer. Waiting to get my phone back. AVOID. Sell on eBay instead!”

Posted 5 years ago

“Have dealt with this company over a number of years without any difficulty. Always honoured the price they quoted. "NOW PROFIT MARGINS SEEM TO HAVE REPLACED GOOD CUSTOMER SERVICE/RECYCLING EXPERIENCE." ENVIROFONE given my ongoing problems (December 2018) have let "corporate greed" take over from reliable and honest recycling of smartphones... "corporate gangsters." Cant wait to see the condition they send my formerly immaculate Galaxy S6 back in. That's if I ever see it again!!! DISGRACEFUL...”

Posted 5 years ago

“Horrible experience. I was given a bs excuse which was: Screen or LCD Damage : Screenburn (icons or images burned into LCD. Less than a year old pixel 2 that was in perfect condition, no scratches and absolutely no damage, in fact it was the phone I had taken the best care of. Originally quoted me 270, then reduced to 65 with this ridiculous excuse that was not even true. Unless your phone is brand new and you want to sell it to envirofone for a fraction of what it costed you, save your time and money.”

Posted 5 years ago

“Phone in perfect order sent to them with a quote of £120. Offered £30 due to damage on LCD. Surprised by this as had quote from a local shop for £60 & it was in perfect condition when they evaluated. Requested envirofone to return my phone. It now has a big mark on the LCD, where it has obviously been pressed on really hard. So unbelievably angry.”

Posted 5 years ago

“really poor service, none of their customer service care about their service. Refused to transfer calls to management, refused to work on any resolution on 2 x lost iphones,”

Posted 5 years ago

“Staggeringly bad service. Purchased a phone, it was junk with several faults, RMA requested. No response other than to say they are working on it. Considering taking it to credit card company as fraudulent activity.”

Posted 5 years ago

“Extremely disappointed with Envirofone. It took 12 days for them to process my phone after they received it, and when they finally got to it, they reduced my payment from £285 to £13 for a scratch on the back and an account still being logged in. As I factory reset the device I am not sure how this could be the case. Regardless, after I asked them to send the phone back (obviously), it has taken them over a week even to post it...second class! So it will have been over a month altogether to receive 1 crappy email to advise a £272 reduction, and I still don't have my phone. Beware of using this company. Even if your phone is in perfect nick and you logged your accounts out etc, it will be weeks before you see any money...and if there's anything wrong with the phone then woe betide you. Not impressed.”

Posted 5 years ago

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Envirofone is rated 1.1 based on 88 reviews