Name: Furnitureinfashion
Address: -, - United Kingdom, Bolton
Rating: 4.38

“The items the advertise are not in stock and haven't even requested yet from the manufacturer. Don't expect a quick delivery.”

Helpful Report

Posted 4 years ago

“After falling outside of the agreed 12pm to 3pm delivery window and subsequent three phone calls after 3pm to chase an updated time, I conclude that the service provided is hopeless indeed. Furniture in Fashion are directly responsible for this complete disaster. The courier company used is absolutely hopeless. No further return business for Furniture in Fashion - and I was looking to buy many thousands of pounds worth of items. Regards, Andrew”

Helpful Report

Posted 4 years ago

“Absolutely jokes! Sent us our high gloss topaz table and when it was put together it was wobbly - the wooden pegs are tiny and not strong enough to hold it - my 7 year old sat to eat her toast and the whole thing crashed down, just about dodging her and broke my toe - the whole thing snapped in half. I contacted furniture in fashion who said it was my fault as my 7 year olds dinner must have been too heavy - toast??? It could have seriously injured my baby if not worse. I quoted trading standards 2015 - the product was faulty and not fit for selling - I wanted a refund to which they declined and offered me a replacement table top. They then withdrew this the next door - it’s totally illegal to sell this let alone not offer a refund and apologise after such a big accident happened - I’m now £200 down with a broken toe, unable to work this week - they are impossible To get hold of and when I asked for their head office address, the purposely gave me a wrong one as obviously this happens a lot. Luckily I was wise to this and did my research - DO NOT BUY, bad quality, bad customer care and unproffesional cowboys. Terrible shoddy products - I am now taking them to court and claiming compensation in injury - so see you in court Furniture in Fashion, atrocious.”

Helpful Report

Posted 4 years ago

“Bought 4 Bucketeer chairs and they are rubbish. I had to replace the seat pads with new foam that bought separately otherwise they were so hard as to be uncomfortable and the support poles are constantly working loose despite upgrading the nuts to locknuts and soft hex bolts to square head bolts and using Locktite all at my cost. Moral is don't buy cheap furniture especially off the internet unless it is from Amazon who never query a return.”

Helpful Report

Posted 4 years ago

“Very poor customer service , cheap quality furniture . Paid £300 for a coffee table , it looks an attractive design but one leg is longer than the other so impossible to put together. I Told them about the fault but feel frustrated at the lack of communication . I would not order from this company again. Luckily I paid by credit card so I can involve them in getting me a refund if FIF continue fobbing me off .”

Helpful Report

Posted 4 years ago

“Issues: - The delivery The provider they used was awful, they expected to be able to deliver Monday to Friday and there was nowhere to collect the goods from. The driver didn't turn up the day it was meant to be delivered after my partner went through the stress and effort of getting 11:30 to 15:30 off at work. - Missing parts in the product so couldn't be built Two parts were missing and therefore, we had a half built tv stand in the living room. In the instructions there is no count of parts so there's no way of knowing if you have everything until you start building it. - Reporting the missing parts to be sent them You have to call their customer services to be sent a link to their 'ticket system'. Then you have to report the issue on their separately and give them every bit of information you can imagine- order number, price of the product, name of the product, date you ordered the product. It takes forever... Then you receive a ticket number and they insist on you sending them a copy of their instructions!! I.e. you have to scan a copy of their instructions?! Every time you 'communicate' with them you have to login to their ticket system which doesn't work. All of this is not worth the furniture, trust me.”

Helpful Report

Posted 4 years ago

“If there was an option of zero stars I would have used it! Ordered my items 2 months ago and still have nothing,no contact from them at all to explain why except the rep (lies) to the emails and phone calls initiated by me with the last one being Saturday the 29th of July where the customer services representative promised me he would email directly after my phone call giving me the updated delivery time of beginning of August,guess what,it's now Monday morning and I'm still waiting. Worst customer service ever!”

Helpful Report

Posted 4 years ago

“DO NOT USE - JOKE OF A COMPANY WHO WILL SCAM YOU OUT OF YOUR MONEY. THIS COMPANY IS A JOKE. I would give this company 0 stars if I could. I cannot stress enough how much I would NEVER recommend this company to anybody. I purchased a glass dining table for my new home from them, only to find that upon assembling it when I eventually moved in, the table had a severe wobble. I emailed their complaints team, who refuse to speak to you on the phone and only work via email, to be asked to provide proof of this fault. Fair enough, lots of companies do this. Upon providing this, I was informed that I had simply built the table wrong and should now reassemble the table as per their new instructions via email. Once I did this and the table shockingly still had the same issue, I was informed by the customer service team that they would allow collection or the item and a refund pending investigation when it was returned to them. I was to re-package the table and send them proof when this was done before they would organise a courier collection service. I once again did as they asked and eventually received an email stating when they would pick it up. This email stated the collection point as my old address so I informed them of the move, to which they then replied stating that I must have assembled the table at my old address, taken it down again and then somehow made it unable to be assembled without a wobble at my new address. They also informed me that due to the time that had passed, they wouldn’t be accepting the item back or providing a refund, despite the fact the item is FAULTY. This was never an issue before they felt like they could blame the fault on me!! This company have essentially stolen £300 from me and left me with a product I cannot use or sell on and at least make some of my money back. They informed me that I couldn’t speak to the customer service team over the phone and that they cannot do anything to try and help their customers if it’s been more than ONE month since the purchase. I was informed that the customer service department should never have agreed to a refund, despite the fact that 2 different members of the team were in correspondence with me about it. Furniture in Fashion are an absolute cowboy company who are only interested in making a quick buck, don’t care about the quality of goods or service that they provide their customers and cannot accept that they may actually be at fault. Frankly I don’t believe any of their 5* reviews on here, considering how absolutely terrible they have been to deal with. They have accused me of lying, doubted me at every step of the complaints process and then changed their mind last minute about giving me a refund despite me jumping through hoops for them, stating some nonsense issue about the time that has passed which had never been a problem before. Please for your own sake, never use this company unless you want to waste your time and money.”

Helpful Report

Posted 4 years ago

“Ordered the white gloss Sydney sideboard. One of the inside panels is completely damaged with big mark where all the paint work has come away, it’s like it’s had water on it and been stuck to another part. Didn’t think this was to much of a problem as it went inside and we would just wait for a new part to be sent. As assembling the sideboard we find out we haven’t been sent the main end panel, they had sent the complete wrong part. Unable to put the sideboard together and it is just sat half built in our room. I have sent pictures of the damaged and missing part and waiting to hear back. This is a really inconvenience, we waited a week for delivery and Will now have to wait again! Not a great first impression. Especially as the item wasn’t cheap!”

Helpful Report

Posted 4 years ago

“Shame I can’t leave a 0 star review. Review of bar stools. Do Not Use This Company. Chairs broke within a few weeks of use. Faulty products have to be returned by post at your expense if you want a refund/replacement, even during the 6 month “Guarantee” period. You can only speak to sales by phone. No management or customer services phone contact... only email.”

Helpful Report

Posted 4 years ago

“Avoid at all costs! Worst company I have ever dealt with. Purchased topaz glass top table and stools. After putting together we discovered that despite claiming that base had stainless steel support for double strength, table top wobbled quite badly. We called and emailed several times with no response. When we eventually got a reply they denied having our emails and we were told to send videos. After chasing further we were told that this is normal due to single stand table. End of! This is clearly not normal as we cannot use! Disgusting customer service from start to finish!”

Helpful Report

Posted 5 years ago

“I ordered £500 of furniture which has never been delivered. If you call them they tell you to email them for any queries you have but either the email just bounces or does not get answered. Now having to go through a credit card charge back to get my money back several months later! Stay well away!”

Helpful Report

Posted 5 years ago

“DO NOT BUY FROM THIS COMPANY!!! Terrible after sales service. Sent out a bed for a 2 year old that cost over £600 with parts missing and features not working and then expected us to ship the sides back at our own cost, leaving a 2 year old with no bed before they would send new sides! Then offered a measly £30 back instead. Bunch of rip off merchants, avoid at all costs!!!!”

Helpful Report

Posted 5 years ago

“Terrible company to deal with. Complained about a faulty item and company are not interested. Gives same excuse all the time 'damage is down to wear and tear'. Poorly made items and terrible customer service.......avoid at all costs.”

Helpful Report

Posted 5 years ago

“Items had issue, they ignored me via email and told me they cannot help me via phone. Had receipt and everything. Trading standards are now involved.”

Helpful Report

Posted 5 years ago

“Ordered a console desk which arrived with two items completely smashed. Sent numerous e mails with no reply. Phoned everyday with promises would be contacted and sorted out. No replies so asked for. Collection and full refund. Promised would try and see if could get parts damaged remade as item was an old stock and no more left.thank you for that could have been told on ordering.partdamaged vital to rebuild as will be totally visible.staff on phone totally unconcerned. Left with item unable to use one week later and no response. Totally ripped off.”

Helpful Report

Posted 5 years ago

“Absolutely appalling experience, ordered the product, clearly requested for delivery to our 24 hour concierge or call us when you arrive at the location, and waited 48 hours as per their commitment of delivery time, product didn’t arrive, contact the customer service and informed us the delivery attempt was made, we did not receive it and concierge confirmed they didn’t recieve any delivery, it’s been 6 days and still no delivery and we have asked for refund and the customer service informed the company will charge for delivery and will deducted money out of the total amount paid for refund, it’s ridiculous for a company to charge a customer for a delivery it did not happen, even worse the customer service accepts and claims it’s delivery companies fault and expect the customer to bear the delivery charge. We have asked for complete refund and they sent an email saying we have asked for redelivery when we clearly mentioned to the person in customer service for refund If dashion in furniture has an issue with the delivery company they need to sort out with the delivery company and should not ask the customer to bear the cost. Thought of buying more products from them initially when I placed the order for the first product. Will never buy from this company. No delivery till now and no response for the from customer service for the refund request.”

Helpful Report

Posted 5 years ago

“Absolutely appalling experience, ordered the product, clearly requested for delivery to our 24 hour concierge or call us when you arrive at the location, and waited 48 hours as per their commitment of delivery time, product didn’t arrive, contact the customer service and informed us the delivery attempt was made, we did not receive it and concierge confirmed they didn’t recieve any delivery, it’s been 6 days and still no delivery and we have asked for refund and the customer service informed the company will charge for delivery and will deducted money out of the total amount paid for refund, it’s ridiculous for a company to charge a customer for a delivery it did not happen, even worse the customer service accepts and claims it’s delivery companies fault and expect the customer to bear the delivery charge. We have asked for complete refund and they sent an email saying we have asked for redelivery when we clearly mentioned to the person in customer service for refund If dashion in furniture has an issue with the delivery company they need to sort out with the delivery company and should not ask the customer to bear the cost. Thought of buying more products from them initially when I placed the order for the first product. Will never buy from this company. No delivery till now and no response for the from customer service for the refund request.”

Helpful Report

Posted 5 years ago

“Item delivered damaged and wow what a challenge to return Tried to return via phone, nope had to email Then email pictures of the damaged goods Then email pictures of the damaged goods boxed up Then email more pictures I had to go out and buy three roles parcel tape Call the delivery company myself - book time off as collection is Mon- Friday - they didn't show Rebook delivery company - paying someone to be at my house - they didn't show again Call delivery company again Send countless emails ALL TO RETURN FAULTY FURNITURE”

Helpful Report

Posted 5 years ago

“Ordered a Topaz glass bar stool, it was delivered and put together by my builder who I had at my place to carry out full refurb of the kitchen. The bar table was nicely put together by my builder. The base of the table is very steady with grips but the top which rest on the stainless steel is not steady and keeps shaking when you lean on the table. I do like the colour and concept of the top as it goes with my glass flashback so I tried all means to attach a stopper/Adersive stickers to the wall to reduce the annoying sound but the wobbly bit is unacceptable. I contacted Fi Funiture service desk and was told to send a video which I did then was told that there is a possibility that the table bar was not put together properly and movement is expected since it has one stand holding the top. The videos shows too much leaning and resting on. This was nowhere indicated on their website and case was closed off. This is unbelievable and will not accept this brush off. Please avoid this company!”

Helpful Report

Posted 5 years ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Furnitureinfashion Reviews