“From my very first contact with their team, I was met with professionalism, empathy, and genuine care. They took the time to truly understand my concerns, responded with impressive speed, and provided clear, thoughtful direction every step of the way. What stood out most was their commitment to delivering solutions tailored specifically to my needs — not just quick fixes. Their expertise, patience, and consistency transformed what began as a stressful situation into one filled with reassurance and trust.”
“They didn’t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution.”
“The Service Is Extremely Horrible(Zero Rated).I Placed An Other On The 21st December And I Received Is Email With The Expected Delivery Date 27 November.When I Called Them On The 30th They Told Me A Driver Of A Courier Company"Wumdrop" To Collect An Order But There Was Not Paperwork So His Was Unable To Collect..I Kept On Calling And Sending Emails To Them For The Entire Week And They Kept Telling Me The Same Thing..So 2 Weeks After I Placed My Order I Didn't Receive Anything,Today It's The 5th Of January Still Waiting..I Would Not Recommend Anyone To Purchase Online From Game..They Are Pathetic Pretending To Care About Their Costomers.The Level Of Incompetency Is Totally Unbearable.This Has To Be The Worst Online Shopping Experience Ever.Save Yourselves From Hear Attack.”
“Betway.ca I have been playing on this site for months and when I was losing they had no problem and now I’m winning they block my account and I can’t recieved my balance that was on the account”
“Now it's twice game is very bad especially on electric appliances. No more ever buying anything from . From game , especially a employee by name Natsha , she doesn't have respect she must know that I am not working for her .”
“I bought juice in 2020 and it was consumed by my pregnant wife. The expiry date of the juice was 2019. She miscarried due to food poisoning and Game hasn't solved this since 2020! I have been in contact with about 6 people from game store promising to resolve this but nothing seems to be done.
Isaiah Mawasha 0733742544”
“I bought juice in 2020 and it was consumed by my pregnant wife. The expiry date of the juice was 2019. She miscarried due to food poisoning and Game hasn't solved this since 2020! I have been in contact with about 6 people from game store promising to resolve this but nothing seems to be done.
Isaiah Mawasha 0733742544”
“Absolute Mickey Mouse store. Purchased a laptop online on 12 May and it was to be delivered within 2-5 working days. Followed up on 23 May when no delivery had come after 7 working days. Was told their warehouse only realised they had no stock on 21 May. Say it will take 3-5 working days to process a refund to my credit card - which takes me past the date (30 May) on which I absolutley have to have my own laptop to do data transfer from a university laptop, since my university job ends that day. Daylight robbery and appalling stock management and customer service!! Don't touch this store with a bargepole - one star is too good for them”
“Worst ever , can't purchase anything on your account unless u purchase every month, then they freeze your account , second u online for more then 30minutes trying to get through to customers service , third of all the interest is so high, unbeleivable !”
“Place an online order. Order date as per online purchase suppose to be on the 29 th of December. Phoned today again for the 5th time. Still no delivery, blaming delivery supplier, feedback to me I must just wait another 7 days...poor poor poor service. Don't buy online, support teams don't even know that when doing online purchases that the system provides you with an estimated delivery time.”
“I bought a defy washing machine from game, when I used it it wouldn’t drain out water, defy sent out a technician who was so rude, when he was done assessing, he confirmed that the machine is defective. I asked for a refund 3 weeks later, the machine still has not been picked up, I still have not received my refund and I keep receiving calls from both Defy and Imtiyaaz from Game promising It’ll be picked up, I sit here and wait and no one shows up.”
“The worst service ever!, I am so disappointed!, They did not deliver everything I ordered after I waited for 3 weeks! Now I have to wait again!, Game is so bad with their service , they did the same to a friend who ordered a washing machine !. You have lost a customer, I will never buy anything online from game ever!”
“It's been 4 weeks since you collected my washing machine and yet I am still waiting on my refund. I am disgusted with your customer service. I've been speaking to different consultants and everyone keeps on telling me you're waiting for the product to arrive on site. I don't understand why is it taking so long for the product to arrive on site, as to my understanding is "the site" game N1 city or game Century city. I freaking live in Mitchell's plain so why is it taking so long. Just give me my money back please. I'm so over this back and forth with you guys!!!”
“I bought a bike and had to take it back to be fixed for like 5times and no one is coming with a solution as to whats wrong with the bycicle, even the big manager in the front office. I am so dissapointed to have been mistreated in such a big store, i'll never recommend game ro anyone😭😭.
Theres no communication at all, until i go to the store.”
“This company is unbelievable went into the shop and bought 2, 3 month playstation plus cards for £40. Had to sign a recipe in the shop so I couldn't get a refund. This I did find a bit strange but just did it as I had never been I there before. Left the shop and went next door to WH Smith's and a 12 month membership card was £49. Loan sharks and cow boy builders aren't a patch on this lot kids buy from this shop and are getting totally ripped off.
STAY AWAY AND GO SOMEWHERE ELSE
I hope the covid 19 situation sends them under”
“Terrible customer service waiting for a refund from head office no reply even after dozens of emails have been sent phone number doesn't work web site a minefield would never ever shop with game ever”
