Gap Reviews

Name: Gap
Address: Gap EHQ Freepost WD 3719 Castle Mound Way, Rugby
Rating: 4.06

4.1 Rating 124 Reviews

78 %

of reviewers recommend Gap

4.1

Based on 124 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

About Gap:

Gap offers clothing and accessories that enhance personal style of clothes for the whole family. You?ll find your favorite jeans, T-shirts and more. With a focus on latest fashion Gap offers a range of options from fashion apparel and accessories, to wardrobe staples such as denim, khakis and T-shirts for men and women.

Visit Website

Phone:

0800 060 06666

Email:

custserv@gap.eu

Location:

Gap EHQ Freepost WD 3719 Castle Mound Way
Rugby
CV23 0BR

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Deiona Marie Muhammad

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The products did't came with the label - hang tags, so It's no different for me than like I bought the second hand clothes. Customer service didn't resolve my problem.”

Helpful Report

Posted 5 years ago

“This is the worst customer service and clothing store I have ever had. First, I ordered $ 300 worth of clothes and 75% of them were canceled due to a backorder which was not showing on their website when I ordered . No one also contacted me to let me know that almost my entire order was canceled. Adding to that the refund was wrong, I had to contact them to get the correct amount for the refund. Also, my order took 2 MONTHS to get here. After 5 emails I sent them asking for a prepaid shipping label because the website wouldn't allow me to print one for some unknown reason, I got an automatic email saying they don't could not help me with my request due to high call volume. So at the end of the day 75% of my order was canceled and what I received that didn't match correctly I'm not getting a refund because they are too busy. This is by far the worst customer service ever. I understand we are in a Covid-19 situation, but a big company like this shouldn't offer customer service like this, especially when on the news they said they made a money tone when Covid-19. WILL.NEVER.BUY.GAP.ANYMORE”

Helpful Report

Posted 3 years ago

“I ordered several sizes of shorts and jumpsuits. I returned all of the shorts because they did not fit me, as well as two jumpsuits. The refund only included one pair of shorts, coincidentally the ones with the lowest price, out of FOUR shorts total. I lost money on 3 pairs of shorts. Same thing with the jumpsuits. I returned 2 jumpsuits, but only got a refund for the lower priced one. Unfortunately, I did not take photos of the clothes I was returning. If I had proof, I would make a case and pursue this further. They accepted all of the clothes I returned because they were all in one package, but CHOSE TO REFUND ONLY THE TWO CHEAPEST ITEMS. I never received two pairs of shorts I ordered back in early May either. Not expecting them anytime soon, but if they do arrive I am returning them in store because it's the only way to make sure I'm getting my money back. Don't trust this company with online returns! They are not honest about their online returns policy!”

Helpful Report

Posted 3 years ago

“Just experienced AMAZING customer service on the phone with Gap ! She was friendly, up beat and very helpful! GreatCustomerService”

Helpful Report

Posted 10 years ago

“has the BEST phone customer service!”

Helpful Report

Posted 10 years ago

“update to my missing package: the USPS sucks and i hope they all lose their jobs, but GAP's customer service is amazing, on the other hand.”

Helpful Report

Posted 10 years ago

“Just bought a pair of 1969 jeans at Eastview. Many thanks to Eleanor for great customer service!”

Helpful Report

Posted 10 years ago

“recommends leveraging your social data to grow your business.”

Helpful Report

Posted 10 years ago

“I hate being the girl that actually uses the word pardon but harry says pardon so everyone will be treated with good customer service at gap”

Helpful Report

Posted 10 years ago

“The customer service at Gap is one of the best out there. Thanks!”

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Posted 10 years ago

“HUGE thank you to Gap for their outstanding customer service. You made my day!”

Helpful Report

Posted 10 years ago

“If gap is going to force customers to call for exchanges, then they should hire people to answer the phone. Terrible customer service.”

Helpful Report

Posted 10 years ago

Gap is rated 4.1 based on 124 reviews