“After paying a few thousands for them to remake a ring from scratch, the main diamond started to move after a few days. They sent it back and said that it was my fault and wouldn't cover the repair, we paid for the repair.
I now had it back for four days, been extremely careful and didn't wear it while doing chores or whatsoever. Figured today that now one of the diamond on the side baguette is missing. Really disappointed, those diamond of this ring come from my great gran.
Don't go to them if you want to design a ring.”
“Ordered a watch with special delivery and paid via paypal. They took my money and sent order confirmation, but after many days and no dispatch notification (past when item should have arrived) I tried to follow them up on why order had not been sent.
Another week goes past and I have still heard nothing so I try again with their customer relations department as well as official email and many days later got an email stating that the item was out of stock.
So they are selling items not in stock and then forcing you to chase them up to get your money back which they took instantly. I am still waiting on a refund now. Even the worst ebay traders behave better than this.
Frustratingly there is no phone number anywhere on their site or elsewhere to call to resolve, but they did include one in their final message so please use below if they have messed up your order and you'd like to speak to someone.
0800 849 5051”
“Do not buy online from Goldsmiths. I had to wait two weeks for my wife watch. Then I ordered two watches for myself and non been delivered. Next day delivery is a fraud so be careful. You will never get your things delivered over the weekend if you order something late. Trust me. Tried twice. Customer service is appalling and not available Sat/Sun. Abdulla who answers most calls is hopeless and clueless. Cannot help with anything. Chat is useless as people who work there cannot help with anything too so what’s the point. Shame as I wouldn’t expect this sort of service from such a brand. Simply shocking.”
“Basingstoke Store/Head Office
I would rather give 000 stars. The manager at Basingstoke is RUDE has no knowledge customer service. Do Not ever put in anything for a battery replacement. Overpriced, we had an argument to get it back and a refund if a deposit. Let’s remember your giving them your property. I will never recommend Goldsmiths to anyone and will never return to buy anything again.”
