“Poor service, failed on delivery multiple times despite paying for next day, then when requested refund, had the cheek to trying and not refund the failed service and only products leading to more wasted time to chase for full refund, shocking service which needs addressing.”
“Decent stock to choose from and purchases are hassle free. Delivery ETAs bang on as well, which always helps!
Only thing I found lately is that tools prices for the BIG 3 seem to be higher than those of the main competitors in the UK (eg PowertoolWorld, HoweTools, etc), which also seem to have lower spending thresholds for free deliveries. I found myself not completing purchases solely for this reason multiple times unfortunately. Hope this helps the company to review these aspects at some stage. Still one of my go-to suppliers for tools and fixings alike though, decent guys overall!”
“Very helpful I was able to phone and talk to a adviser which I really like. There tool range is great with the top brands. Fast delivery to N.Ireland.”
“Purchased a pair of Snickers work trousers from ITS. Having never had Snickers trousers before I ordered the wrong size ( order 2 sizes bigger than you need ). I contacted ITS customer services and the arranged the return of the wrong trousers and for a refund to be issued. After receiving my refund I ordered the right trousers and they were delivered the next working day”
“Great range of tools for the trades good prices, fast delivery, the 1 time I had to contact customers services about a damaged parcel it took a while to resolve it however they replaced the damaged and missing tools and haven't had any more problems since.”
“Item was as described , prompt next day delivery. was imformed at every step of the item being packed dispatched and given a 2 hr time slot for delivery. Cant ask for more.”
